Question about Cameras

1 Answer

Hi, i went to the beach and now i have sand in my camera. when i turn it on the lent opens and then closes like 3 times and then it says: turn the power off and on again. i really love my camera. what i have to do? please help me

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 11,967 Answers

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Aug 03, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Nikon Coolpix 4600. Lense cover does not close when camera is turned off or fully open when camera is turned on. I can move it all the way open with my fingernail. Seems like mechanical mechanism is...


Any sand in a compact camera is bad news - repair will be expensive. In your situation, I would continue to use the camera while it still works, and give serious thought to a replacement.

Jul 20, 2017 | Nikon Coolpix 4600 Digital Camera

1 Answer

Lens error.....restart camera. Tried over and over again. Nothing works. HELP!


Went to the beach yesterday, by the end of the night my camera gave me this error: "lens error, restart camera". The lens would no longer come out.

I figured sand got stuck within the lens, so I did the following:

1. Turn camera up-side-down (with lens facing down)
2. Gently tap the sides of the camera (to loosen particles in lens)
3. Turn camera on
4. The lens will eventually come out
5. Gently tap the sides of the lens
6. Turn camera off (continue tapping side of lens as it retracts)

I turned the camera on and off a couple of times to ensure I removed all sand particles from the camera.

Now the camera works...thank god....


thanks.

Apr 11, 2011 | Canon PowerShot SX10 IS Digital Camera

7 Answers

Problem with M340 Kodak easy share digital camera..( automaticall


I had the same problem after a day at the beach. What I did was get a can of compressed air (from the computer section) and blow air around the lens as I repeatedly turned it on. It took about five cycles, but I eventually cleared whatever was preventing the lens from fully opening.

Good luck.

Aug 17, 2009 | Kodak EASYSHARE M1063 Digital Camera

1 Answer

Lens error was at beach no sand but yet when turned on it says lens error


Anyone who has ever been near the beach knows that as soon as you are within 100ft of the sand you will feel sand in between your toes even with your sneakers and socks on. That's because sand is in the air and contaminates everything. Therefore, if you value your camera, mp3 player, radio, cellular phone PDA, or laptop computer, DO NOT TAKE IT anywhere near the beach. Solution: use an air compressor. Blow air & dust through the hose first. Use clean air to blow out extended lens area. Open and close lens and blow out several times. Firmly jolt the camera into the palm of your hand to dislodge the dirt particle. Use more air. You may notice sratches on the side of the lens cylinder that were created by the particles of sand. 99% pure isopropyl alcohol (91% if you're in a pinch is available at any drug store) can also be used on a Q tip and swabbed around the lens barrel cylinder. Make sure you use a few CLEAN Q tips on the lens. Now go buy a disposible camera and $10 mp3 player for the beach and leave the $200+ camera and IPOD at home or at the hotel room. Now you'll surely have a wonderful time at the beach.

Jul 28, 2009 | GE A730 Digital Camera

1 Answer

Lens will not extend


Hi:

You need to clean around the lense first. Blow high pressure air spray and get the most sand out of the lense you possibly can.

If it did not open 100%, try to pull it out NOT too hard. If the lese goes up and down and turns you should follow the lense while pulling it out.

When it is 100% out, (the way normally opens) Clean around the lense more.

Turn you camera on and off a few times. It should be back to normal.

GOOD LUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Jun 20, 2009 | Konica Minolta DiMAGE G500 Digital Camera

1 Answer

How to get Sand out of my Camera?


You should not open it. You should take it to a professional for repair. Sand is scratchy, the more you mess with it, the more scratches.

Aug 11, 2017 | Kodak EasyShare C913 Digital Camera

1 Answer

The lens is blurry and makes a buzzing noise when turned on


Well all the moving parts of the lent are plastic and most likely the reason Y you hear that sound it's because one of the hummmm the tiny wheels , that are connected to the mechanism of the focus on the lent is busted..... so replace that.

(some times if you take the camera to the beach the sand get to the mechanism ans stock the wells. In that case cleaning of the lent will suffice)

Now parts are not that easy to find some times companys only sale the complete lent and it will cost you, in that case you will need to decide if "REPAIR" or "BUY NEW" camera will be better

Jul 13, 2008 | Casio Exilim EX-Z77 Digital Camera

3 Answers

Does it need regular cleaning?


Hi,
'
Sand generally has no effect on the electronic side of the camera, however it will definitely can cause problems with the mechanical aspect of the camera such as the zoom lens. this can be removed with a can of compressed air.

Suntan lotion likewise should not be any problem except for smudges on the housing/casing and especially bad for the lens. Additionally, the lotion would help the sand adhere to crevices and nooks of the camera. Wiping should get you just fine.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Feb 17, 2008 | Canon PowerShot SD600 Digital Camera

Not finding what you are looking for?
Cameras Logo

Related Topics:

80 people viewed this question

Ask a Question

Usually answered in minutes!

Top Cameras Experts

kakima

Level 3 Expert

102366 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

yadayada
yadayada

Level 3 Expert

76848 Answers

Are you a Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...