Cannot get out of running windows normally

My son accidently after switching on the pc during start-up mode caught the on button and the pc switched off. On re-starting it, it went into safe mode offering to start up "start windows normally" which we did. But it attempts to load and takes you straight back to the safe mode screen - we have also tried "config back to best restore point" same thing happens. I know somewhere on the desktop it shows a window which is called acer system recovery management. No recovery disks came with this pc when we purchased it.

Can you please help us is it possible we have lost everything. I do have a 3 year warranty with acer but not sure if this would be covered.