Question about Printers & Copiers

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I called earlier, but was not able to stay on line long enough to complete the session. I had been trying to use my Image Zone software (part of the package I installed along with HP Photosmart Printer 8250) but could not open it because I kept getting an error message telling me that I needed to use a disk. The technician I was talking to suggested uninstalling one of the HP programs (I forget which) from my Control Panel, but I didn't complete the operation. I now need to know which of the programs I should uninstall, and exactly what procedure to follow afterwards. The programs are: Extended Capabilities 5.3... Image zone 5.3 ... Imaging Device Functions ... Photosmart 330series etc ... Solution Center and Imaging Support Tools 5.3 ... Update ... HPSU306Stub ... Mike England

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  • 9 more comments 
  • t1gger Apr 25, 2008

    I nearly did that earlier, but decided not to in view of the risks involved in that. The technician obviously thought that a partial uninstall would be the wise option, so that's why I just need to know which of the HP programs I need to remove and then retrieve from the disk.

  • t1gger Apr 26, 2008

    Hi,
    Have a bit of time now, if you do. In answer to your earlier question about whether the programs (listed above)are all part of the HP 8250 printer program - I have to assume they are, because the printer is the only HP device I'm using , and was installed with the disk.

  • t1gger Apr 26, 2008

    I assume the programs I listed all originated from the insatllation disk, since the printer is the only HP device I have installed.

  • t1gger Apr 26, 2008

    Do you have a solution for this problem?

  • t1gger Apr 26, 2008

    I want to access my HP Image Zone program. When I click on the desktop icon I receive a Windows Installer message telling me: "The feature you are trying to use is on a CD-Rom or other removable disk that is not available." I have the disk I used to install my printer (Photosmart 8250) but need to know how to go about uninstalling the 7 HP components from my Control Panel. Maybe I don't need to remove them all. Warnings I'm getting about the serious consequences of uninstalling these components leave me in a quandry. The components are: Extended Capabilities 5.3 ... Imaging Device Functions 5.3 ...Image Zone 5.3 ... Photosmart 330 etc. series ... Solution Center and Support Tools 5.3 ...Update ...HPSU306Stub ... Any advice?

  • t1gger Apr 27, 2008

    I'm using XP.

  • t1gger Apr 27, 2008

    I received an email notifying me that you had replied to my message about having XP, but it's not showing up here. I should be able to click on a couple of links in the message, but neither of them responds.

  • t1gger Apr 27, 2008

    Bingo. Thanks ID. I've run out of time on this tonight, but I'll give it a whirl in the morning. Thanks for taking the time to give such clear, concise directions. Will get back to you on this.
    Mike

  • t1gger Apr 27, 2008

    Hi,
    I downloaded to my desktop the edu_cdrom_A_nonetwork.exe file from the site, but the instructions I received in the installation procedures refer to working with an actual CD ROM disk. The file I downloaded comes without instructions. All you can do is 'run'it. Before that can happen, I assume I would need to uninstall the old programs and perform a few other steps. What now?
    Mike

  • t1gger Apr 27, 2008

    Hi ID,
    I had already done that by the time I got this message. Everything's fine now. Many thanks. How's the rating done?
    Mike

  • t1gger Apr 27, 2008

    Hi ID,
    This really is a difficult site to work in. I looked for the rating symbols at the bottom of your solution but found none. I tried using the ones to the right of your name at the top, but got no response from that. So I clicked on your icon and went to your profile where I found rating symbols and selected the FixYa group. Now I'm seeing that rating appearing for myself next to my own name, as if I rated myself. I'm still scratching my head over that one. If it's possible to rectify, I'll gladly do it.
    Mike

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4 Answers

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  • 2,712 Answers

Hello Mike,

Couple of possible steps to do:

1. Some applications require that the CD be IN the CD Drive to function ( like in some games). Is the HP CD in the CD Drive when you double click the desktop icon? This could be one of the reasons you are getting this message. So try putting the CD in the player and then launch the application if you havent done so.

2. If it is still giving you the error, it could be that the software on the disk is corrupt. In this case, click HERE to download the software directly from the HP website. Mind you, the Vista edition is almost 68Mb, so it could take a while. Once done, unistall all HP entries through the Add/Remove Programs. Since you say that this is the only HP product you have, there shouldn't be a cause for worry. You can always reinstall them. DO NOT INSTALL THE SOFTWARE YET!

3. Once downloaded, do a clean boot/installation as outlined below. Booting clean is a way to eliminate programs from conflicting with installation of software.
To Boot Clean in Windows Vista:
Accessing the System Configuration Utility
1. Click Start and select Control Panel
2. Click System and Maintenance
3. Click Administrative Tools
4. Double Click System Configuration

Configure Selective Startup options:
1. On the General tab, choose Selective Startup
2. Uncheck Load Startup Items
3. Select the Services tab
4. Check Hide all Microsoft services
5. Click Disable all
6. Click on OK
7. Click Restart.

After restarting, install the downloaded software. Next , do the following:

1. Click Start and select Control Panel
2. Click System and Maintenance
3. Click Administrative Tools
4. Double click System Configuration
5. On the General tab, choose Normal Startup
6. Click Ok
7. Click Yes, when asked to restart your computer

If you are using a different OS, please post back and I will send you the appropriate steps for that OS. Hope that helps...Should you have any further questions, please feel free to post them here.

P.S. Before you assign a rating, please make sure that the issue is resolved or you are satisfied. If not, please post back as to what you did, and/or any other questions you may have, and I will try to assist you as best I can. Please do not assign an ‘Inappropriate’ or ‘Thanks for trying’ rating if your issue is not resolved after the first response itself, as sometimes a bit of to and fro dialogue may be necessary before we can find a fix or an answer to your query.

If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!

Cheers!
IrishDruid

Posted on Apr 26, 2008

  • 7 more comments 
  • Swilin Sampson
    Swilin Sampson Apr 27, 2008

    OK, download the latest software
    for Windows XP from HERE.


    To Boot Clean in Windows XP


    1. Click Start --> Run --> Type MSCONFIG --> Click
    OK


    2. On the General tab, choose Selective Startup


    3. Uncheck Process SYSTEM.INI file


    4. Uncheck Process WIN.INI file


    5. Uncheck Load Startup Items


    6. Click on the Services tab


    7. At the bottom, check Hide All Microsoft Services


    8. Uncheck all boxes in the window or click the button
    labeled Disable All


    6. Click OK


    7. Click Restart





    After restarting, install the downloaded software. HERE
    is a link on the HP website giving step by step installation procedures.





    Next , do the
    following:



    1. Click Start --> Run --> Type MSCONFIG-->
    Click OK



    2. Replace checkmarks in the
    items that you previously removed them from.



    3. On the General tab,
    choose Normal Startup



    4. Click OK


    5. Click
    YES, when asked to restart your computer

  • Swilin Sampson
    Swilin Sampson Apr 27, 2008

    Cheers mate!

    And dont forget your pint of Guiness before you hit the sack =p)

    By the way, if you're having trouble with the links, let me know which links, and I will just type the URL here without hyperlinking them.


  • Swilin Sampson
    Swilin Sampson Apr 27, 2008

    Yes, first uninstall the older software and then follow the clean boot procedures for XP that I outlined above..

  • Swilin Sampson
    Swilin Sampson Apr 27, 2008

    Glad that worked out. Well , to do a rating, at the bottom of my post you will see 4 options - inappropriate, thanks for trying, helpful and Fixya. Just select the Fixya option, as your problem has been resolved :)


    And thanks for the rating in advance!

    Cheers!
    IrishDruid

  • Swilin Sampson
    Swilin Sampson Apr 27, 2008

    You will see this below each expert's solution..make sure you select the rating below MY post or it may be credited to someone else ;)

  • Swilin Sampson
    Swilin Sampson Apr 27, 2008

    Hi Mike,

    You still haven't rated the solution...

  • Swilin Sampson
    Swilin Sampson Apr 28, 2008

    @ IB4G2008:
    Thanks, mate. I always try to see the issue through to a resolution if I can, or until the user gets fed up and doesnt respond, LOL.

  • Swilin Sampson
    Swilin Sampson Apr 28, 2008

    Hi Mike,

    I believe these days there is only an "accept" and "ask" button for premium solutions. Well, just go ahead and click on the "accept" button below my solution.

    Cheers!
    IrishDruid

  • Swilin Sampson
    Swilin Sampson Apr 28, 2008

    Thanks mate, for the rating. BTW, the printer is a good choice. Its one of the best in the market for home photo printing. Enjoy!

    IrishDruid

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  • Printers & C... Master
  • 3,614 Answers

Use your printer installer, there you can see an options if you want to remove it or repair it...

Posted on Apr 26, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

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  • 3,587 Answers

Sounds compelling...did you have a chat going?

Posted on Apr 26, 2008

  • 3 more comments 
  • Patrick Michaels
    Patrick Michaels Apr 26, 2008

    perhaps..I know much about HP..but your issue seems a little convoluted..what precisely is the issue here?

  • Patrick Michaels
    Patrick Michaels Apr 26, 2008

    it's really simpler than that..

    remove the old software

    go to the main site, get updated version
    tune up your computer

    get back in the game..

    and don't mess around with trying a custom install

  • Patrick Michaels
    Patrick Michaels Apr 27, 2008

    well..this one is really dragging on a bit, isn't it?

  • Patrick Michaels
    Patrick Michaels Apr 27, 2008

    high fives Irish Druid, for sticking through one of the longest sessions on Fixya platform..


  • Patrick Michaels
    Patrick Michaels Apr 27, 2008

    You'll get a note on email in a few days..Make sure you give Irish Druid the Fixya(since this problem would have been solved if you took any of the other experts advice..except mine) earlier.

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    An expert that got 10 achievements.

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    An expert that got 5 achievements.

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  • Master
  • 3,422 Answers

Hi,

Would you like a remote assistance to uninstall it completely.

Waiting for your reply

Posted on Apr 25, 2008

  • 2 more comments 
  • Priya darshan Apr 26, 2008

    Hi again,

    Why don't you remove all of them and install them back again.It is always better to do that.

    And don't worry we are not here to steal any data from you.Just to make it easier and faster for you i provided you with that option anyways it's your wish.

  • Priya darshan Apr 26, 2008

    One more question the programs which you gave are all these part of the printer software.

  • Priya darshan Apr 26, 2008

    This program has to be removed fro sure Photosmart 330series etc ... Solution Center and Imaging Support Tools 5.3.

  • Priya darshan Apr 27, 2008

    i already told you we could have a remote assistance to fix this up.I would have solved your problem in 10min.Anyways its your wish....

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An Unexpected Internal Error Has Occurred' Error Message Displays
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Try also this link

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00259434&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=297430


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