Question about Philips GoGear HDD1830 MP3 Player

1 Answer

Windows 10 doesn't detect my mp3

It shows the connection on my screen but windows says it isn't connected. I've had this problem before and have gotten it replaced. I have no idea what's wrong. My player has frozen in the past as well. My dad reset the player but now I have no songs and can't get any on it. It makes me sad. I'd really appreciate it if someone could help me.

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  • SilverOutlaw Apr 25, 2008

    My dad is the computer guy and has done as you said in the past. It has worked the first couple times but the next times we tried it it didn't. We'll try it again and hopefully it will cooperate. I think it's temperamental.

    Thanks for taking the time to answer my question.

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  • Philips Master
  • 1,667 Answers

Try uninstalling the driver and software on the computer. Make sure that the unit is uninstalled completely. Re-start the computer and re-install it back according to the instructions supplied.

If it still does not work, I am very sure it is defective.

I would change it for another manufacture type if it is having persistant problems. Have you considered an original Apple, or a Sony, or a Panasonic? These are well supported big brand name units, and I have seen very few faults with these.

Jerry G.

Posted on Apr 25, 2008

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Posted on Jan 02, 2017

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Is your Camera detected when connected to the PC via the PTP in the Device Manager? Check your "Device Manager". In Windows 7, sometimes the camera is not detected, but you can try "Workaround when the camera cannot be detected by Windows 7(when connected via PTP)". If the device is not detect in the Device Manager the software will not work.

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My Computer won't recognize my MP3 player...


For Windows XP users: verify the following operating system requirements are met.- Windows XP SP2 or higher- Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.- Download the hotfix from http://support.microsoft.com/kb/939211.- Run the hotfix.
NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.
Next:-- Refresh the drivers. Connect the MP3 player to the PC. The screen on your player should turn on, show 'Connected' and indicate the battery is charging or full. - If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.NOTE: - If there is nothing showing on the screen and the player does show up as a storage device in an explorer window, then the screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed.
Next - Check under Device Manager1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane.
NOTE: Most MP3 Players can connect to your computer in MSC or MTP mode. There are exceptions which only use MTP mode. MTP mode is the recommended and default method for some MP3 players. Some players will show up on Device Manager's right pane as:1. USB Mass Storage device (if the player is set to MSC)2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, refresh the drivers. To refresh the drivers1. Right-click the error mark, select Uninstall.2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed.
Next: - Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player.
The USB Mode setting can be enabled on some players after updating to the latest firmware. If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the firmware.

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Hi there.... You can try other computer if they can detect the Sony Walkman that you have, if not being detected, have the device physically check.... if being detected by other computer, try updating the driver or software for that Sony device..
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When i installed the media player into my computer. i get a little screen saying usb device not recognized. one of usb devices attachedto this computer has malfunction,and windows does not recognize it....


Hi, smpk4083 mp3 player not recognized by the computer
Why is my smpk4083 mp3 player not being detected by my computer when I connect it?

This may be caused by one of the following:
1. Minimum system requirements were not met.
2. Corrupted drivers.
3. Computer restrictions.
4. Power issue.

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Windows Vista users: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.

For MAC users, see smpk4083 mp3 player not recognized by a MAC OS

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. You may need to check with your IT administrator to see if this is causing the problem.


SOLUTION 2 - Refresh the driver

STEP 1 - Connect the smpk4083 mp3 player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.

If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

Image
.

STEP 2 - Check under Device Manager
1. Right-click My Computer, and select Manage.
Image
2. Click Device Manager on the left pane.
Image

NOTE: smpk4083 mp3 Players can connect to your computer in MSC or MTP mode. Exceptions are smpk4083 mp3 player Connect and smpk4083 mp3 Express which only use MTP mode. MTP mode is the recommended and default method for smpk4083 mp3 Players when used with Windows OS.

The smpk4083 mp3 player will show up on Device Manager's right pane as:
1. USB Mass Storage device (if the player is set to MSC)
2. Portable Device (if the player is set to MTP mode)

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers.


STEP 3 - Refresh the drivers
1. Right-click the entry with the error mark, select Uninstall.
2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.


Hope it helped.

Have a nice day,.

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Hello,

The Sansa Fuze information support is on next site:
http://kb.sandisk.com/app/answers/detail/a_id/3249/

Sansa Fuze can connect in either MTP or MSC mode.
MTP is Media Transfer Protocol when a software program like Windows
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MSC is Mass Storage Class when the player is detected as an external flash drive in "My Computer".

The connection mode can be set to one of the following USB modes:
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