Question about HP Color Laserjet 3550 Printer

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Jam in front door. I have taken everything apart that I can discern from the helps on line. Can find no paper in the machine. Still have the same message. Jam in Front door.

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Hi


Thanks for using FixYa. First, verify that there is actually no paper jam (open all the doors, take out the paper tray, take out the cartridges and visually inspect). Turn printer off and unplug the printer from all cables (power, USB, etc). Try to hold it upside down and gently shake it so that if there is any paper inside it’s removed. If still it’s not resolved then clean the print head. To clean the print head take a hot water towel with the printer unplugged and the cartridges out, clean it till the time you see there is no ink residue on the towel. Please do accept the solution if the issue is resolved or post a comment for further assistance.



Thanks
Rylee

Posted on Aug 03, 2010

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My officejet 6110 All-In-One Inkjet Printer says" Open Door clear Carriage Jam, and press Enter" There isn't a jam, and I have opened the door about 20 times now, and have taken off the back...


Hey
often there is a tiny piece of paper stuck somewhere along the path the paper travels, you could try loading a thick piece of photo paper or similar and press the OK button a few times so it feeds the page through the machine.
If that doesn't help it could be a sensor problem, or there might be a foreign object that doesn't belong to the printer inside somewhere, possibly a paper clip or similar.
Unplug the machine and see if you can rotate the gears - or the bars inside the printer and see if something comes out.
If that doesn't help, and you are outside of warranty, you would have to start taking the printer apart to find the problem in the paper path or the stuck switch or sensor thats triggering the paper jam.
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Please try this and let me know how it goes

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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If the printer simply doesn't pickup the paper then remove the toner cartridge and using a soft cloth wipe clean the little gray rubber tyre that sits in the middle of the machine then test.

Hope this helps you as I didn't have a lot to go on but
Thanks J

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