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ok this is simple they dont put it in the books but i found out going to the techs.
when it gets to the pin type in 0000
1234 or 12345 or last 4 digits of your phone number or account
i dont know why they dont put these in
SIEMENS HEAD SET MANUAL
TO PAIR YOUR SEMENS HEAD SET TO A NEW PHONE YOU HAVE TO PUT IT IN TO BLUETOOTH SCAN MODE THIS ALOWS YOU TO FIND THE HEAD SET WHENYOU SCAN FOR NEW DEVICES.
TO ENTER BLUETOOTH SCAN MODE PRESS (MUTE AND VOL+) AT THE SAME TIME FOR 5-10 SECONDS , THE LED SHOULD NOW BE A SEADY GREEN LIGHT.
SCAN FOR BLUETOOTH DEVICES ON YOUR MOBILE YOU WILL FIND HHB 610 SELECT TO PAIR THEN ENTER 0000 AS PASSWORD .YOU ARE NOW READY TO USE.
SYSTEM RESET PRESS (MUTE AND PHONE) AT SAME TIME FOR 5-10 SECONDS THE LED WILL FLASH RED/GREEN FOR ABOUT 5 SECONDS SYSTEM HAS NOW RESET.
Could either be a faulty SIM card, or SIM contacts on the phone,
or SW conflicts, or battery contacts.
you can try updating the phone software, but it sounds like you need to get the store to replace the phone for you, sounds like a lemon.
And please comment back on your phones model, since you posted on the wrong product page ;] thx