Question about HP OfficeJet 7310 All-In-One InkJet Printer

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My fax accepts a document, but after it goes through it prints an error: jammed. Nothing is jammed in the machine. I've recently switched from a dedicated ATT line to Comcast. It worked fine previously.

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It seems. this issue is a default problem for few Hp models, but I am not sure. I've come across myself several similar problems. Some got fixed after replacing the Ac adapter, some got fixed after cleaning the rollers and all paper passage, some after turning it of and turning it on. But most of all cleaning the rollers and passage do the trick.

First remove all the papers(if any on the trays) and cartridges, unplug the power cord, usb cable and ethernet cable, open the rear panel door, take a soft brush, dip it in alcohol and wipe the rollers inside the rear panel door compartment. Also lift up the scanning unit and open the front panel door, wipe all the rollers. You can use blower to clean the passage, after both the front and the rear door are opened, blow through the passage with a blow (no problem, you can give a hard blow-:)). Clean whatever is possible and again reinstall/reconnect everything. Now try printing again. Hopefully it should work fine.

If the problem persists, try with another Ac adapter (similar hp adapter). You can also replace the rollers, but if you have no idea with what you are doing, i don't recommend, you better call hp for service.

I wish you good luck.

Thanks for using FixYa.

Posted on Aug 03, 2010

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1 Answer

How do I unjam a fax machine 1010


to clear document jam:
1 Open the front panel.
2 Carefully remove the jammed document.
3 Close the front panel firmly until it clicks
into place.

If the fax paper jams while you are receiving or printing, Remove jammed paper and press
Cancel appears in the message.

if the paper is jammed in the printing area
1 Remove the jammed paper by pulling it out
smoothly in the direction of the arrow as
shown.
If the paper tears when it is being removed
check to ensure that no small pieces have
been left inside the machine.
2 Press Cancel.
3 If this was a fax, reprint the fax. For more
information, see reprinting faxes on
page 29.

if the paper is jammed in the paper feed
area
1 Remove the jammed paper as shown.
If the paper tears when it is being
removed check to ensure that no small
pieces have been left inside the machine.
2 Reload new paper with the print side
facing toward you.
3 Press Cancel when finished.

May 04, 2012 | HP 1010 Plain Paper Inkjet Fax

1 Answer

How do I find out how many pages are on the current drum in my Brother 2820 machine


You must enter in maintenance mode:
Press the Menu/Set and Start keys. Next press the key four times to make the machine enter
the maintenance mode, or turn on the machine while pressing the menu/set key.
The machine beeps for approx. one second and displays "MAINTENANCE " on the LCD,
indicating that it is placed in the initial stage of the maintenance mode, a mode in which the
machine is ready to accept entry from the keys.

Display of the Equipment's Log Information (Function code 80)
Function
The equipment may display its log information on the LCD.
Operating Procedure
(1) Press the 8 and 0 keys in this order in the initial stage of the maintenance mode.
The USB serial number appears on the LCD.
(2) Press the Start key. Each time the Start key is pressed, one of the following log
information items appears on the LCD in the order given below.
1) Jam count, indicating how many times a paper jam has been occurred
2) Page count, indicating how many pages the photosensitive drum has been printed
3) Total page count, indicating how many pages the equipment has been printed since
produced
4) Drum count, indicating how many times the photosensitive drum has been rotated
5) Drum change count, indicating how many times drum replacement has been made
6) Toner change count, indicating how many times toner replacement has been made
7) Copy page count, indicating how many copies have been made
8) PC print page count, indicating how many pages the equipment has been printed as
an output device of the connected PC
9) FAX page count, indicating how many received FAX pages have been printed
10) Error code of the most recent machine error *1
11) Error code of the most recent communications error *2
12) ADF jam count, indicating how many times a document jam has been occurred
13) ADF page count, indicating how many documents have been fed
(3) To stop this operation and return to the equipment to the initial stage of the maintenance
mode, press the Stop/Exit key
To exit maintenance mode press 99

Mar 07, 2011 | Brother IntelliFax-2820 Laser Fax

1 Answer

Display says line error and print out says jam


• Check the connection. The cord from the TEL.LINE jack to the wall jack should be no longer than
six feet.
• Make sure there are no modem devices sharing the same telephone line.
• Check with the other party to make sure their fax machine is functioning properly.
• Have your telephone line checked for line noise.
• Try connecting the fax machine to a different telephone line.
• If the problem still occurs, your fax machine may need service.
Clearing a jammed document
If the original document doesn't feed properly during transmission or copying,
or DOCUMENT JAMMED appears in the display, first try pressing start/memory . If
the document doesn't feed out, remove it as explained below.
Important:
Do not try to remove a jammed document without releasing it as explained
below. This may damage the feeder mechanism.

Jan 17, 2011 | Sharp UX A255 Plain Paper Thermal transfer...

4 Answers

My Canon MP530 indicates that I have a paper jam. There is no paper jam - I have checked and re-checked and turned it off and on several times and it is still reading that there is a paper jam. How do I...


Hello there You may not see a paper jam.
This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Also clean The purge unit, called a spittoon assembly in an HP, Lexmark, Caonon and other inkjet printers, is where the print head assembly parks when not in use, also its other job is to clean and make sure the print head is clean and open for printing.

That is where you'll find the print head assembly parked on top of it.
It also has an electrical pump to milk the print heads and test for ink flow.

So clean all under where the heads are parked and on IP6600D models you can take out the heads just by clipping them out, and then clean well.


Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Mar 25, 2010 | Canon PIXMA MP530 All-In-One InkJet...

5 Answers

I am still unable to receive faxes that are printed automatically when they arrive. they mst be going to memory and i cannot get them to print out of memory. can yo please help me. i paid for this service...


If you are getting a low ink message no you will not be able to fax until this is resolved. Once you replace the ink cart. then you can get to the steps where you can clear the fax memory until then the steps that we would give you will not work.

You can visit www.canon.com click on your printer model then on support and you can download the manual in this manual there will be step by step instructions on how to clear the memory on the fax. this can also be cleard once you print them keep that in mind. so first purchse ink then your going to print your faxes by hitting that button twice the reason why it will not work now is because your low on ink.


If you like this solution please hit accept.


Thanks

Jul 17, 2009 | Canon MX310 Office All-In-One Printer

1 Answer

Machine reads "document jammed"


its the problem of the rollers which pulls the papers they r worn out.I've seen this before repairing computers and asked about fax machines while I am there. There are rollers that cling on to the paper and move it through the machine. When the rollers are worn down they do not grip the paper. For a short fix you can get something rough like sandpaper, brillo pad, etc, and gently scratch the rollers to give them some traction. This will temporarily solve your problem until you can get the rollers replaced.  

Jan 07, 2009 | Panasonic KX-FL541 Plain Paper Laser Fax

1 Answer

''Document Jammed'' error message


Open the document feeder and look for a switch actuator stuck in the down position.

Nov 19, 2008 | Panasonic KX-FL511 Plain Paper Laser Fax

1 Answer

Error message


Try lifting the document feeder to see if a switch actuator is held down.

Sep 03, 2008 | Brother IntelliFAX 4750 Plain Paper Laser...

1 Answer

Faxes printing from back


Your machine has a rear door that allows you to print out the back when you do not want the document to have to curl through the entire machine; IE transparencies or labels. Just clear the machine of any objects or jams and close the rear door and the machine will automatically print out the front again.

Oct 09, 2007 | Brother IntelliFAX 4100 Laser Fax

2 Answers

How do I get it to print docs in memory?


Does the fax machine produce a copy? If there is a paper jam/toner error, this needs to be sorted first. What is on the display?

Aug 20, 2007 | Brother IntelliFAX 5750e Laser Fax

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