Question about Phil & Teds Explorer V2 Twin Stroller

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Lost silver wheel hub from back wheel (wheel can come on and off for stoage), now wheel falls off when in transit.

The back wheel of our Phil and Ted Pram comes off so that it can be stored easily. This is possible by depressing the silver wheel hub. However unfortunately whilst out shopping the wheel hub became loose and fell off without us realising. Now the wheel of the push chair is unsafe and falls off.
Is it possible to get a replacement hub. it is the size of a fifty pence piece or do we nooed to buy new wheels if so where can we get them? Please help if you can.

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  • Anonymous May 05, 2008

    my front wheel falls off. the silver clip inside the black hub seems to randomly ping off and is very hard to put back on. Do i need a new front wheel or can i just purchase the clips?

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  • 126 Answers

I have a problem with my buggy how do I get it resolved?

Your first step is to contact your original place of purchase. The retailer has a great knowledge of our products and will be able to arrange a repair/replacement part where necessary.

If the product fails in the first year of ownership due to a manufacturing fault we will repair it free of charge. If it is not practical to repair it we will replace it.
If the product fails due to wear and tear, accident or negligence, or if it is outside the warranty period, we will happily repair it for a reasonable charge. Please note as outlined in your instruction booklet the customer is responsible for freight charges if the product is required to be sent to our repair agent.

UNITED STATES OF AMERICA
Distributor
Regal + Lager
1100 Cobb Place Blvd
Kennesaw GA 30144
USA
Tel: 770-955-5060
Fax: 770-955-1997
Website: www.regallager.com

Posted on Apr 28, 2008

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