Question about HP OfficeJet V40 All-In-One InkJet Printer

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Printer error My printer says "Incorrect color cartridge" on the printer screen when I turn it on. I know I have the correct color cartridge in. I have tried cleaning the cartridge holder and the cartridge and that's not working. It didn't start saying this until I replaced my black ink cartridge. Help please!!

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  • Anonymous May 02, 2009

    How if we cant get past the above error?

  • broken0rose May 22, 2009

    i have exacly the same anoying problem. i'f been messing whit it until i got to tired. annyone help??

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  • Master
  • 3,587 Answers

You may need to do a clean heads and nozzles on that HP..try that first.

Posted on Apr 26, 2008

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1 Answer

Cartridse error


If you see a message saying that you have an incorrect ink cartridge, a flashing cartridge light meaning a bad color cartridge or you are told to remove the color cartridge, you should follow these steps to correct the problem if you are sure you have installed the correct color ink cartridge.

Instructions

Reinstall the ink cartridge
1. Turn on the printer and open the cover where the ink cartridge is located. Remove the cartridge.
2. Place the ink cartridge back in the carriage. Close the cover. Turn the printer off for a minute.
3. Turn the HP printer on. Use the printer to print a test page. If this does not correct the problem, continue reading.

Wipe down the cartridge contacts
1. Turn on the printer and open the cover where the ink cartridge is located. Remove the cartridge.
2. Remove the cartridge an use a clean, lint-free, dry cloth to gently wipe the contacts.
3. Wipe from the top of the contact to the bottom. Do this for each contact.
4. Place the HP ink cartridge back in the carriage. Turn the printer off for a minute.
5. Turn the HP printer on. Use the printer to print a test page. If this does not correct the problem, continue reading.

Reset the Officejet printer
1. Turn on the HP printer.
2. Unplug the power cord from the back of the printer and wait one minute.
3. Plug the power cord back into the printer. Press the on button and hold until printer turns on.
4. Print a test page to see if this has fixed the problem. If not, you will need to buy a new color ink unit.

Jun 04, 2011 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Inserted correct hp cartridge however, display screen reports error incorrect colour cartridge installed? please help


The color cartridge you have is likely electronically damaged. I would recommend trying to exchange for a new one or get your money back.

Jan 19, 2010 | HP PSC 750 All-In-One InkJet Printer

1 Answer

INSERTED NEW COLOR CARTRIDGE 24 ERROR INCORRECT CARTRIDGE


Yes, you should return this cartridge to Office Depot. I own a cartridge refilling store and I've had a couple customers that buy original manufacturer cartridges that don't work in their machines. What I suspect is happening is that the manufacturers are making their printers stringently check the cartridges to make sure they are not refills and that this stringency is also occasionally kicking out their original cartridges.

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1 Answer

Reading incorrect color cartridge


Please let me know whether you have replaced the cartridge with a new one or you have refilled it.

If it is a new cartridge than try below mentioned steps :-
Remove both cartridges (even if the message indicates only one cartridge
Unplug the printer.
Inspect the cartridges:
If the cartridges are new, make sure the protective tape has been removed completely.
Make sure the cartridges are not damaged. If the copper-colored electrical strip is torn or punctured, the cartridge must be replaced.
Make sure the cartridges are compatible with the printer.

Reinstall the cartridges
Make sure each cartridge is in the correct slot
Make sure the cartridge is snapped into place and the latch is closed
Close the front cover and plug the printer back in.

If the steps above have not solved the problem than Wipe the copper-colored electrical contacts with a clean, dry, lint-free cotton cloth
Reinstall the cartridges, close the front cover, and plug the printer back in

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1 Answer

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The Error is incorrect or Invalid .
The error invalid comes if the printer and cartridge does not belong to the same region.

Mar 27, 2009 | Samsung CLX-3160 All-In-One Laser Printer

1 Answer

Printer reads "Incorrect Print Cardtridge Installed"


According to the HP website, the correct cartridge for the HP PSC950 is HP15 or HP78. Comes in black only or tri-color.

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2 Answers

HP PSC 750xi - Incorrect color printer cartridge installed error


I had this same problem and by a luck I fixed it. Not sure if the method to the madness had anything to do with it, but I'll put it down in the order that I did everything. 1. reset to factory defaults 2. pulled all cartridges out. it prompted me to put color in first, then black. message was still blinking so i took out color and put it back in again. 3. i did the partial reset by holding down cancel and left arrow while i unplugged/replugged the printer. 4. no the printer started displaying "remove and check color cartridge" (or something to that degree) 5. i took out color cartridge, cleaned the contacts with water on towel, and replaced cartridge. 6. same message still being displayed, but it allowed me to print a maintenance report. so i then cleaned cartridges and aligned cartridges through standard menu. 7. msg still being displayed, so i turned off/on printer again. this time it came back up with no message at all. 8. printer now works
hope this helps and works for ya'll too!

Sep 29, 2008 | HP PSC 750 All-In-One InkJet Printer

1 Answer

Cartridge problem


removed both cartridges and reinstall again, pls make sure that the cartridges are seated correctly

Jul 15, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

Error message Incorrect printer cartridge (but it is correct )How do i correct this error


I've never encountered a problem like yours on the HP78 cartridge or even the HP15. Have you tried cleaning the cartridge as well as the printer pin? The only time we had this problem with one of our customers, we cleaned the cartridge and the printer pins and the problem was gone. Let me know if this helps.

Jul 14, 2008 | HP PSC 750 All-In-One InkJet Printer

1 Answer

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I just turned on my hp psc 750 and an error message appeared. Incorrect black cartridge installed
I just used it yesterday, what is wrong???

Nov 06, 2007 | HP PSC 750 All-In-One InkJet Printer

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