Question about Frigidaire 20.6 cu. ft. / 583 liter Upright Freezer FFU2124D

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What could be causing my 7 year old upright Frigidaire Model FFU21K2CW0 Freezer to NOT freeze? The inside (of the compartment) coils feel cold, the seal is good, but the ice cream is VERY soft. The temperature control is set to 7 (lowest setting). I am wondering if I should pay for a service man to come out or save the cost of a service and just start shopping for a new freezer. What do you recommend???

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Your freezer is probably running constantly as well. Lift the bottom vent panel (the one with all the holes in it) and look at the bottom of the back panel. There should be a half inch gap for the cold air return. If you see a solid wall of ice in that gap your coils have frozen over. You need to clean out the freezer and defrost it. Look in the back near the compressor. If your model does not have a drain plug in the bottom then you need to leave the door open and mop up the water as it melts off the coils from the inside. If you can, wheel it outside on a dolly and let it defrost where it can drain on its own. After you are sure it is totally defrosted, plug it back in at a control setting of 5 for at least 4 hours, preferrably overnight, and check the temp. Setting the freezer at 7 will encourage ice buildup. Your problem may be a bad defrost timer, which your local appliance parts store may have.

Posted on Aug 09, 2010

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