Question about Brother DCP 1000 All-In-One Laser Printer

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No matter what i do the paper keeps getting jammed before it comes out... It looks like it's getting hang up on something by the front rollers... This is really making me very mad this morning....

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  • 268 Answers

Hi,
I understand your frustration. Try this solution.

* Push down the purple paper lever located on the right side of the multi-purpose sheet feeder and pull the jammed paper upward and out of the feeder.
* Open the scanner cover by pulling the lever located below the control panel, toward you and lifting the cover. Make sure the cover is completely open. Check to see if any paper is left in the paper path.
*
Close the scanner cover.
*
Remove the paper in the multi-purpose sheet feeder. Adjust the guides in the sheet feeder to the position for the paper size you are using. Fan the paper well, push down the paper lever. Load the paper with the lever down. Make sure the print side is toward the fax machine and the paper level is stacked below the paper mark. The feeder can hold up to 200 sheets of paper (20lb paper) or up to 10 envelopes.
* Turn the power back on.

I hope this helps you.

Posted on Aug 03, 2010

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Posted on Jan 02, 2017

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When printing an envelope, the printer says "paper jam" when there is not. We remove the cartridge and toner, clear the message by hitting start and the same thing happens. We try turning the printer off...


Brother paper jam error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper.
  • To stop the message, open and close the top most cover of the printer.
  • Lastly, verify the flags and the sensors.
  • If the problem persists, the cause of the error message could be a broken sensor or sensor lever.

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Possible cause:
The eject rollers get too slippery because of paper dust and other foreign matter.
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there is a set of stripper fingers that kiss the fuser roller and paper is jamming up aginst that area

FIX

Open the fuser section door and front door Look at the fuser roller from exit and front door If there is a wiper pad (slides in on a rod from the side of the machine) remove it and put some fuser oil on it

go to area where you find the paper folding up and observe the stripper fingers for any blockage

If there is some bits of toner on the fingers clean them with a q tip and alcohol

take your finger ( make sure machine has cooled and you have unplugged from wall) and press up against the stripper fingers to se if there is movement (some coiers have a solenoid that activates the striper fingers)

The fuser oil hels keep the fuser roller clean and keeps paper from sticking on rollers

Try the copier if this does not fix i believe you have a problem with a solenoid which will require a sevice call

If you want to observe the paper coming through the fuser rollers and seeing if the fingers activate
ou can trip the safety swithes in the doors and exits and observe

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Either the feed rollers are dirty or in need of replacing.
Try this first. Take a piece of regular copy paper and on the front in the middle put a small amount or rubbing alcohol on it. IN the middle about 2 inches wide and 2 inched deep. Dampen the paper, do not drench it, and do NOT use a soapy cleaner since the alcohol will not shred the paper. Place that sheet into the feeder and hold the back of the paper, cause it to jam. What that will do is spin the rollers on the alcohol and paper and clean the roller surface. Keep doing that until the paper comes out clean, then allow a couple of minutes for the rollers to dry before running the machine.
If that still doesn't help the rollers will need replaced. Look up, on Google , The Parts Drop, they should show up first. Call them and ask for Britt. Nope its not me and I don't work there, Just deal with them. Excellent people there.
Good luck and let me know please.

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