Question about Samsung UpStage SPH-m620 Cellular Phone
Yesterday i put my phone down at work after texting. when i picked it up again it was dead. i havent dropped it or done anything crazy like that, it just sits on my desk or in my purse. i turned it on again without incident, but it just shut off again a couple minutes later. after that i couldnt turn it on agian. i got home and stuck the charger in, and nothing happened - no 'beep' letting me know it was connected or anything. i messed with it, pressing the power button and resetting it, and it started up only to die again. i just left it to charge all night, this morning though, it wasnt charged, and wouldnt turn on. so i left it sitting without the charger for like six hours and when i came back it was still dead. what can i do?
It's possible the battery is dead, but the phone may also be too full of old files/msgs/pics/applications/games etc... the phone needs a certain amount of memory to function.
Try another battery or a new one, if it starts do an update of the phone software (firmware). You can do this yourself, but it may be better left to a repair/sales shop.
You need to download the latest Samsung PC Studio to do an update on your phone.
Before updating software you should check that there’s a newer version of software available.
When updating software on Mobs, be sure to:
HAVE A FULLY CHARGED BATTERY INSERTED;
PUT IT ON GENERAL PROFILE;
TURN OFF YOUR PIN NUMBER;
CONNECT YOUR CHARGER TO YOUR MOB AND SWITCH IT ON;
DO NOT ----- DO NOT ---- TOUCH YOUR PHONE WHILE THE UPDATE IS GOING ON;
THIS CAN TAKE 30 MINUTES OR MORE.
And obviously don’t unplug the phone from the PC.
Be patient, you may have to do a restart or two on your mob afterwards. Even remove the battery to get it going again (not recommended). But give it plenty of time.
It is also wise not to use your PC while updating software, just in case the PC freezes.
If the PC freezes during an update, you’re up the creek without a paddle...
I did an update on a Sony Eric 810i it took nearly two hours.
More... Your phone turns itself on and off, sometimes more than once while updating software, you should leave it well alone during the update.
“I can resist anything but temptation.”
Posted on Apr 25, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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