Question about Office Equipment & Supplies
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Posted on Jan 02, 2017
hp printers have a utility program that cleans and purges the printer heads. Go to HP on your startup menu and look through the options....mine is located in the "hp solutions center".
It has an option for purging the printer heads.
Posted on Jul 07, 2009
Hi! I will be glad to assist you in this issue, here is the link that will fix the issue:
Paper Jam' Message Displays on the All-in-One
Carriage Jam' Message Displays on the Control Panel Display
Posted on Oct 11, 2009
How are you connecting to the printer (over the network or a direct USB connection)? If you are using a USB connection, try a new cable or plugging into a different USB port. If you use a USB hub, try a direct connection.
If you are using a network connection, check if your firewall is blocking the connection. Also check that the router (or switch) didn't dropped the network connection and didn't re-synch with the printer (or worse changed the IP address of the printer).
I hope this helps.
Posted on Apr 19, 2010
This could possibly be Hardware issue.
Follow these steps in the order presented to resolve the issue.
Step one: Perform a semifull reset
1. Press the Power button to turn off the HP product.
2. Unplug the power cord from the wall outlet.
3. Unplug the power cord from the back of the HP product.
4. Wait for 20 seconds.
5. Plug the power cord into the wall outlet.
6. Press and hold # and 6 while plugging the power cord back into the HP product.
7. Press the Power button ( ) to turn on the product.
8. Follow the instructions that display on the HP product to select the settings.
1. On the product control panel display, touch the Setup icon, and then touch Tools .
2. Touch Clean Printhead .
If these steps resolved the issue , there is no need to continue troubleshooting.
If these steps do not resolve the issue, Call HP support since your printer is in warranty as you said its only 7 months you purchased the printer
Call the # 1-800-474-6836 for HP Support ( US )
* Please rate this solution with thumbs up and comment if answered to your satisfaction
Posted on Sep 29, 2010
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