Question about HP OfficeJet k60xi InkJet Printer

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Office Jet K60xi Scanner Failure

I have a copier/scanner/fax that will print from my computer but will not scan for copies or fax. It give the message "Scanner Failure. Power off and then on again". I've done this several times with no results. I still get the same message. How can I fix this?

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  • 4 more comments 
  • Anonymous Jun 13, 2008

    will the scanner work with vista? i can print and fax but only scan through my picture program

  • wlbagwell Jun 23, 2008

    I ;can copy and I can copy from the computer. I can not scan to the computer. When I try I get scanner failure, turn off and restart. Does not not help at all.

  • charliemec Aug 21, 2008

    I get "Scanner Failure" message when I attempt to copy or fax. I can print from my computer but I cannot copy or receive faxes or send faxes via the HP OfficeJet k60xi inkjet product. I have been unable to get an answer to this problem. No one appears to have the knowledge to fix this issue. Can you help?

  • Jefferson Casavant
    Jefferson Casavant Dec 18, 2008

    My problem is slightly different.  When I load the original document to copy from, it emits a growling, crunching noise as if a motor inside is not working.  I do not know how to get to the motor to fix it, or replace it.  Can someone enlighten me?


  • Anonymous May 20, 2009

    I experienced the same issue after I changed from VOIP back to hard line phone service. The modem was near my All Function HP Printer and it seems that the technician bumped or changed the electrical connections. So far, I have fixed it by unconnecting/reconnecting and/or changing electrical connection location. It seems that when voltage is low, the print from computer function can work fine but the copy/scan/fax function gives the error message identified. Other things listed by HP as being potential causes are wrong power cable, bad power cable contacts, failed or deteriorated power converter, bad house current etc.

  • Anonymous Mar 23, 2014

    i tried to connect the copier to my computer - since then it has come up with a scanner failure error - could the two be related - how can i fix it - is there a solution

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  • 2,351 Answers

Try HP's web site suggestions first.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01077492&cc=us&lc=en&dlc=en&product=61736

If your sacnner still fails to function, uninstall everything for the Officejet through add/remove in control panel. (Power off printer before uninstalling).
Go to Hp's web site. http://welcome.hp.com/country/us/en/welcome.html#Support
Step 1. Click, Download drivers and software (and firmware).
Go to step 2. For product, type in Officejet k60xi .
Power on your printer. (Wait for printer to fully power on).
Click, Start Detection>> button.
Allow HP to scan your system & install the latest software.
Follow the on scren instructions. (When finished, restart your PC). Test your scanner by scanning something.
If your scanner still fails to scan, you may be missing basic HP files loaceted in windows system & windows system32 folders.
(These missing files were not installed during your install of windows). Not your fault.

Posted on Apr 25, 2008

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