Question about Brother MFC-5840CN All-In-One InkJet Printer

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Unable to clean wold not go away

The message "Unable to clean" continues to appear. Tried everything to remove teh message.

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Hi,
Here is a link to the brother site where it will show you the step by step procedure with illustrations for correcting the problem.

http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000500/000065/faq000565_000.html?reg=us&c=us&lang=en&prod=mfc5840cn_all&Cat=11

Hope this helps.

Posted on Aug 03, 2010

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Posted on Jan 02, 2017

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1 Answer

SAYS UNABLE TO CLEAN


"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?

Step1: To clear the message follow the steps listed below:
1. Check for foreign objects, such as a paper clip or scrap of paper, inside the machine.Unplug the machine from the power outlet and open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
2.If the error continues to appear, the machine may have a mechanical problem.If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. Please make sure you have followed the instructions in the Step1.
3.If the error still continues to appear, move the print head and examine under the print head.
3-1.Disconnect the Brother machine from the poweroutlet.
3-2.Open the scanner cover by pulling up on the lower right corner of the cover.
3-3.Check the print head's position.
3-4.Gently move the print head to the center.
3-5.Examine under the print head. If anything is found, remove it.Use a flashlight if necessary to check thoroughly.
3-6.Close the cover and reconnect the machine to the power outlet.
If the message continues to appear on the LCD, the machine will require repair.

Step2: Check if the machine has faxes in its memory
1.Transfer the Fax Journal Report
1.Press Menu/Set or Menu on the Control Panel of the machine.
2.Press the up or down navigation key until Service appears on the LCD. Then press Menu/Set or Menu.
3.Press the up or down navigation key until Data Transfer appears on the LCD. Then press Menu/Set or Menu.
4.Press the up or down navigation key until Report Trans appears on the LCD. Then press Menu/Set or Menu.
5.The LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the report. Press Black(Mono) Start.
2.Verify and Transfer faxes in memory

1.Press Menu/Set or Menu on the Control Panel of the machine.
2.Press the up or down navigation key until Service appears on the LCD. Then press Menu/Set or Menu.
3.Press the up or down navigation key until Data Transfer appears on the LCD. Then press Menu/Set or Menu.
4.Press the up or down navigation key until Fax Transfer appears on the LCD. Then press Menu/Set or Menu.
5.If there are no faxes saved in memory, NO DATA will appear on the LCD. Continue to Step 3. If faxes are present, the LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the faxes. Press Black(Mono) Start .
3.Reset the machine
After the Fax Journal Report and faxes in memory have been transferred to another fax machine, disconnect the Brother machine from the power source for several minutes and then reconnect it.


Feb 05, 2011 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

Unable to clean can you help


The message "Unable to Clean" will appear on the display if there is a mechanical malfunction of the Brother machine OR if a foreign object, such as a paper clip or ripped piece of paper, is stuck in the machine. Check the machine for any foreign objects by following the steps listed below:

 

1. Open the scanner cover by pulling up on the lower right corner of the cover until it locks into place.

 

2. Look inside the Brother machine and remove any foreign objects.

 

3. Close the scanner cover by lifting it slightly to release the lock, gently push the scanner cover support located in the back of the unit and then close the scanner cover.

 

If the message Please Wait - Unable to Clean continues to appear on the display the machine will need to be reset. To reset the machine, unplug it from the power outlet for several seconds and then plug it back in. If the date and time appear on the LCD, then the problem is resolved.

 

If the message continues to appear on the display your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.


If you need more help come back.Post /thumbs / testimonial are welcome!

Nov 28, 2010 | Brother DCP 115C All-In-One InkJet Printer

1 Answer

Synchronize to continue your music subscription


The "synchronize files to continue" is annoying, and you are likely to get it again. If the music files on your player came from Rhapsody, the short-term solution is to re-synch the files through Rhapsody itself. If your subscription to Rhapsody, Overdrive, etc. ever expires, you will also get this message. The only long-term way around this problem is to only load songs that are in mp3 format (Rhapsody has an Mp3-Only subscription, which is different from its regular subscription; Limewire is another choice - but it is prone to have viruses, and some ISPs will cut off your broadband if you use the service). If you wanted to erase all songs and start over from scratch, you could update the firmware on the player - it will have the side effect of erasing everything on the player.

Good luck!

-Tha Mp3 Doctor

Feb 14, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Brother Model DCP-340CW - Unable to clean


When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.

  1. Check for foreign objects, such as a clip or ripped paper, inside the machine.
    Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.
  1. If the error continues to appear, the machine may have a mechanical problem.
    If the error message continues to appear, the machine will need to be reset. Disconnect the machine from the power source for several minutes then reconnect it.
If the message continues to appear on the LCD, please contact Brother Customer Service.
hope this helps please leave rating (vote)

Jan 26, 2009 | Brother DCP-350C InkJet Printer

1 Answer

Unable to clean messgae


When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model.
This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue.

1.
Check for foreign objects, such as a clip or ripped paper, inside the machine.
Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely.

2. If the error continues to appear, the machine may have a mechanical problem.
If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine.


Thanks.

Dec 29, 2008 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

Unable to clean message in brother dcp-115c aio


I saw on this site codes for another MFC to clear memory and reset the cleaning unit count code to zero. It worked on two of my brother mfc 820cw units. The third mfc 5840cn had unable to print error message 46- nothing at Brother. they want you to take everything to a repair shop.they don't help at all. Then the error went to 4F when I tried toclear the memory.As Iunderstand that message- it means I have to replace the printer head. Have no clue where or what it is. But I can read a manual as well as anyone and follow directions to fix it! Can't be worse than it is now! Good luck

Jul 22, 2008 | Brother DCP 115C All-In-One InkJet Printer

1 Answer

Message window reads "unable to clean" and machine will not print period


Press:
Menu/Set, Black, Up arrow 4 times, 80, then press black until "Purge" appears on the screen, then press 2783, stop/exit, 99.

Jul 18, 2008 | Brother MFC-5840CN All-In-One InkJet...

3 Answers

Cleaning troubleshoot needed


When trying to use your Brother machine you get the message "Unable to _____". The blank may be the word Change, Print, Scan or Clean and these words may vary from model to model. This message is a general message and will appear for different reasons. It often indicates a paper jam or a mechanical issue. Complete the following to determine the possible issue. 1. Check for foreign objects, such as a clip or ripped paper, inside the machine. Open the scanner cover by pulling up on the lower right corner of the cover. Look inside the machine and remove any foreign objects. If you see jammed paper or another item inside this area, gently pull it out and then close the scanner cover securely. 2. If the error continues to appear, the machine may have a mechanical problem. If the error message continues to appear, the machine will need to be reset. Resetting the machine will erase all faxes in memory and the Fax Journal Report. However, there is a way to transfer faxes in memory and the Fax Journal Report to another fax machine to print them out. Do the following to transfer the data and reset the machine:

Jul 28, 2007 | Brother MFC-5840CN All-In-One InkJet...

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