Solution #2
posted on Apr 26, 2009
Rank: Apprentice
Rating: 98%, 30 votes
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This Service Notice will update Canon U.S.A.,Inc.'s previous CCD Image Sensor Advisory, dated October 6, 2005.
It has come to our attention that the vendor-supplied CCD image sensor usedin certain Canon digital cameras and digital video camcorders may cause thefollowing malfunction: When the product is used in recording or playback mode,the LCD screen and/or electronic viewfinder may exhibit either a distortedimage or no image at all. While reports of this malfunction have been rare inthe United States,we have determined that it may occur if the product is exposed to hot and humidenvironments.
Notice of Additional Affected Products:
As a result of our continuing investigation of this malfunction, we havedetermined that the 11 models listed below, in addition to the 16 models listedin our Service Notice concerning this malfunction, dated October 6, 2005, may be affected.
Affected products:
- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*),A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*),S500(*)
*Models added as of Oct.31, 2006
Malfunction:
It has been confirmed that the connecting parts of the internal wiring of theCCD used in affected products may become disconnected, especially if theaffected products are stored or used in high-temperature and high-humidityenvironments. If this occurs, the signal is not output from the CCD normally inShooting Mode, which may cause a distorted image or the absence of an image.This malfunction can be confirmed on the LCD monitor screen during shooting.The same malfunction also appears on the recorded image.
Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair,free of charge, the products listed above exhibiting the above-mentionedmalfunction if Canon determines that the malfunction is caused by the CCD imagesensor. Canon will also cover the cost of shipping and handling in connectionwith this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for furtherassistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM
