Question about Toto MS950CG-12 Neorest 500 Elongated One Piece Toilet with Integrated Wash

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I have a Neorest 550 brand new. It wont clear the bowl with any paper in it, and the nozzle seems very weak?

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Ensure the water supply is opened to full. This unit needs the max water pressure available to work properly. You can test the water pressure by running the water into a bucket at full capacity for 10 seconds from the cold water supply for the toilet. If you get 1.5 gallons or more then you have sufficient water pressure. If your water pressure is good remove the water filter from the toilet and ensure it didn't get clogged with something during installation. The other 2 possibilities are that the toilet is defective and requires repair or replacement or the wax ring may be obstructing the water flow. Try the simplest things first. I would also contact the manufacturer to trouble shoot with them as well.

http://admin.totousa.com/Product%20Downloads/H06939R%20NEOREST%20550%20BOWL%20UNIT%20ENGLISH,%20IM,%20V.01.pdf

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Tel: 1-888-295-8134
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Posted on Aug 03, 2010

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