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I have a Philips GoGear Muse 16 GB MP3 Video Player and I'm trying too update the firmware but the serial number on it wore off. Can someone give me theirs for a few minutes so I can update it? Thanks

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  • MAmovieguy Aug 02, 2010

    It wont update and the Philips customer support says I need a serial number.

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Sf000532001532

try this.

Posted on Aug 02, 2010

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Check this how do I upgrade the firmware... There is no need to download the firmware on your PC. The Device Manager software will
automatically go to the support site and download the firmware for you to upgrade your player:

1. Make sure that your PC is connected to Internet before the firmware upgrade.
2. On your PC run the Device Manager software at Start ->Programs -> Philips Digital Audio Player
-> (Model Number) Device Manager -> Philips Device Manager.
If you have not installed this software on your PC yet, Just click the Download button in the Software/drivers
section to download the latest one for your installation.
3. Connect the player to your PC.
4. Click the Update button on the interface of the Device Manager software. The upgrade process will
continue to download firmware.
Notes: If this does not work, please right click the Device Manager Software icon in the task tray to select
Check for Updates, The software will auto search to download the firmware to finish the updating.
5. Once the upgrade process is completed, click FINISH to close the application.
6. You may now disconnect the player from your computer.

Device/Firmware Manager: sa1mus16k_17_pal_aen.exe
Version: V.1.03, Application, 19.66 MB, Date published: 2009-12-31

Hope helps.

Posted on Aug 02, 2010

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1 Answer

I am trying to download the mannual for the Philips GoGear Vibe MPS video player 8 GB serial number SA3VBE08K/37


quick start guide:
http://download.p4c.philips.com/files/s/sa3vbe08k_37/sa3vbe08k_37_qsg_aen.pdf

user manual:
http://download.p4c.philips.com/files/s/sa3vbe08k_37/sa3vbe08k_37_dfu_aen.pdf

Jun 11, 2011 | Philips GoGear ViBE SA1VBE08K MP3 Player

1 Answer

Cannot upgrade my firmware on philips gogear muse 16gb mp4 player...


you can visit the Phillips support site www.philips.com/support

Enter your model number on the search box and download the Device/Firmware manager from the Software and driver section. You can now upgrade the firmware.

If you still have problem, I'd suggest that you repair your GoGear with Device manager. Here is how:

Launch Device Manager and click the Tool menu and select "Repair", then follow the instructions to perform the repair process. Make sure all other applications such as Philips Plug-in, Windows Media Player or Windows Explorer that access the device are closed or else Device Manager will not recognize the device.

Contents may be removed by using this function. So make sure to back up your contents.

Hope this helps.

Apr 12, 2011 | Philips GoGear Muse Digital Media Player

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