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Hello,I have a problem with my Philips GoGear SA30XXE 8 GB,when I turn it on it freezes on the "PHILIPS" screenshot for some seconds,after the display becomes white and the player turns off automatically.When I connect it,the player starts to charge,but after 1 minute,and the PC doesn't see it as a USB device,so I can't use Device Manager,because the player isn't seen by the computer.Thanks for help...

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  • vandalgio91 Aug 03, 2010

    there aren't numbers,there is only written "PHILIPS Gogear 8 GB" and the CE symbol...

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6 Suggested Answers

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Posted on Jan 02, 2017

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  • 476 Answers

SOURCE: Philips GoGear 30 GB HDD6330 Won't Turn on.

Try a soft reset by pressing and holding [VOL+] & [POWER]
whenever this happens, then try powering up again.

If this doesn't work, it could be corrupt firmware. Run the Philips Device Manager software (on the product CD). Select the Restore / Repair option and follow the on-screen prompts.

This will format the player and re-flash the firmware.

Note: ALL tracks will be deleted from the player.

Posted on Mar 08, 2008

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ThaMp3Doctor
  • 8596 Answers

SOURCE: philips gogear

Windows XP has a native driver that will work - if your computer is not recognizing the device, then unplug the GoGear from computer, turn your GoGear off, and hold in the volume+ button. Reconnect the GoGear to your computer while still holding the volume+ button. After 5-50 seconds, Windows should say Found Hardware Wizard and will load/reload the needed drivers.

Otherwise, you may have to reinstall the installation CD (does not work with Vista) - it has a key component called Philips Device Plug-In which needs to be reloaded.

Posted on Mar 28, 2008

ThaMp3Doctor
  • 8596 Answers

SOURCE: when i turn on the philips gogear it says philips,gogear,updating and then it jams

This player has an issue that the latest firmware fixes, re: constant freezing during updating. If you can just get the computer to recognize the player, and load the firmware update then you should be fine. The firmware update should load when you go to the "Update" button on the latest Device Manager (the version of the Device Manager from Philips' website, not from the install CD).

If the computer is not recognizing the player, then try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

-Tha Mp3 Doctor

Posted on Jun 10, 2008

  • 3 Answers

SOURCE: sa177/00 "recovery mode" problems in Philips Firmware Manager

Try to defrag the drive .... is not workd thn format it manually frm PC n reset the set hopefully it will get back to normal. i did this with mine go gear n its fine now.

Posted on Sep 04, 2008

  • 1 Answer

SOURCE: need of philips gogear media converter

That same thing happend to me,No problem,just go to a Wal-Mart,and Find the place where you bout you're philips mp3 player,Now,get the one you bout and bring it to the closest cashier,and tell them you need to get the CD rom with the soft ware on it,because you currently lsot you're old one.They will replace it for free/small fine.i got a new one for free,in the small little white involope thing.so yeah.hope i helped.You're probebly not gonna find this software easy and availible as a free download online.;P

Posted on Sep 19, 2009

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You might have accidentally deleted key system files, but this is worth a shot:

Recovery Mode for Philips' GoGear
Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.

Philips GoGear Firmware Upgrade
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If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

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