Question about GE 28112 Trio Cordless Phone

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I have no dial tone -tried another set of phones-no dial tone- verizon put in new cable for my phone in boiler room in basement they said they can call my number- nothing rings -phones display "call duration on screen etc. -buttons and screen light -up blue when talk button is depressed. base gives the announcement message, instructions for setting date time-red light in base says "CHARGING" PHONE HAS BEEN DOWN SINCE 7/22- VERIZON MADE 1 REPAIR 7/25 AND ANOTHER 8/2- NO SUCCESS- i checked all connections. i have power to phones- no dail tone

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  • kukicheyen Aug 02, 2010

    my question 3 different ways- you have no answer that i have been able to find- just "ask more" options?

  • kukicheyen Aug 03, 2010

    since i really have no solution because verizon insists they have done the job i will accept this idea, cancel at&t house technician(averting huge fee) and get a cell phone cancelling my at&t accounts. thank you very much for helping me to decide- mary

  • kukicheyen Aug 06, 2010

    i just wanted to say that after giving up on verizon after 3 visits, i still believed in your solution- did not want at

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Hi


This seems to be a hardware issue with the DSLAM box i.e multiplexer box. Multiplexer box is the box from where the copper wire is coming. Please call verizon and ask them to check the line and the multiplexer. The line maybe fine from their end till multiplexer however, there might be voice channel issue at Multiplexer end. Purely their issue not with the phones.


Please post back for any further assistance. If you are satisfied please do accept the solution.


Daniel

Posted on Aug 03, 2010

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1 Answer

NO dial tone


Verizon may have shut down your phone line because it needs service. This should be reported to Verizon repair by using your computer.

Jan 07, 2014 | Lands Phones

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HELP?Why Does my telephone say connecting?


Most cordless phones will say connecting when the handset is out of range, the base has no power or the base does not have a dial tone.

I start my tests at the base and make sure that another phone (preferably an old corded phone) gets a dial tone at that jack. Try a new phone cord to check if the cable is bad. Check if the power brick for the base is warm and that the outlet has power. For some phones, you can reset them by unplugging the base and removing the battery from the handset. Then reconnect the battery and plug in the base. Check if the handset and base can communicate (try the Find Handset option). If needed re-register the handset.

If the test phone doesn't get a dial tone, then you need to find where you have a wiring problem. Try the test phone at another phone jack. If there is still no dial tone, find the telephone service box (where the phone line comes in). If you have a fairly new service, you will find an RJ-11 jack in the box. Plug in your test phone and check for a dial tone. If you have no dial tone, contact your phone company. They will come and fix the line for free. (If you can't use an RJ-11 cord at the service box, your phone company will test this outside connection.)

If there is a dial tone at the service box or at one jack and not another, it's an inside wiring problem. Look at any open wires (perhaps in the basement) for obvious damage. Open the jack and check for loose wires. (There are two types of jacks - one wraps the wire around a screw, the other requires a punch down tool to secure the conductors in the keystone. The conductors should be connected to the terminals in the correct order. To see a picture of the terminal connections that are used, see http://www.lanshack.com/wire_phone_jack.aspx . The punchdown tool is available at many home improvement stores in the wiring aisle.)

If your test phone had dial tone at the original jack and resetting the phone by disconnecting the power did not help, then the phone needs service. If it is under warranty, contact V-tech. Otherwise, you may be better off replacing the unit. These phones are not meant to be user serviced.

I hope this helps.

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(if you add a comment with the model, then I will check if I can provide more details in my solution.)

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1 Answer

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Does the Fax see a dial tone? If there is no dial tone, use a single line phone (corded) to listen for a dial tone at that jack. If there is no dial tone, check the incoming service for a dial tone. (If you have no dial tone at all, contact your service provider.) Try a new phone cable (2-wire RJ-11) Try calling the number from another phone line with the single line phone attached. If the phone doesn't ring with a new cable, check your wiring and then contact your provider. Is the signal analog or digital (the all-in-one is designed for digital)?

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Disconnect any items that are plugged into the 2-Ext port.

Try reinitializing the unit. Unplug the power cord with the unit on. Make sure that the phone cord is fully seated in the 1-Line port. Then reconnect the power cord.

Try resetting the all-in-one, this may require 2 people. With the printer on, unplug the power cord and wait at least 20 seconds. Press and hold # and 3 while plugging in the power cord. Release the buttons after the unit starts up.

If none of these steps help the unit may need service.

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Try punching in the number to call first THEN hit talk.. It should dial and call at that point..

Just like when making a call from your cell phn - dial the # first..

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1 Answer

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