Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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I have the Dyson animal upright vacuum. It's 2 years old and now it just isn't working as well as it once did. Suction seems to be lacking - it's not picking up pet hair or much else from the carpet. I have to go over the spot for a few minutes and still, the hair isn't picked up.

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You might want to check and see if your cyclones are plugged with hair. this can happen and there is a great site to disassemble and clean the cyclone here: http://www.exonotes.com/content/node/4

Posted on Aug 10, 2010

  • gbarry107 Nov 05, 2010

    GREAT instructions, THANKS! I couldn't get part 6 apart so I used a coat hanger with a hook formed on one end and "fished" the clogs out of the cyclones AND used my air compressor.

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Suction only coming through the wand when its replaced its not switching back to the upright. I have a dyson DC28 animal


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC28 doesn't seem to be working correctly. It sounds as though the change-over valve may be jammed - this diverts the suction to the hose when you remove the wand, and back to the cleaner head when you replace the wand on your machine.

You may find a blockage is jamming the valve - you can check for this using our online Support guide:

http://content.dyson.com/support/help.asp?article=1236&product=DC28-ANIMAL

If you can't find any obstructions, please get in touch with us directly as we'd appreciate the opportunity to provide further assistance. If you email us at askdysonUS@dyson.com, we'll be in touch as soon as possible.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Nov 29, 2012 | Dyson DC28 Animal Bagless Upright Vacuum

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My Dyson DC17 gets carpet fibers stuck between the brush bar belt and where the belt attaches to the machine (not the brush bar end of the belt) Then it shreds the carpet fiber and I have to tear it apart...


Hi there,

If you're concerned that the amount of fibre your carpet is shedding seems to be excessive, I'd recommend consulting your carpet manufacturer to determine if this is normal, as the shedding period will vary according to carpet type and usage. They may also be able to offer advice on the best way to vacuum it, as they sometimes suggest vacuuming certain carpet types using suction only.

Kind regards,

Jack
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Oct 03, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

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My Dyson DC07 Animal seems to have lost some overall suction, but is still working at about 70% effectiveness in the upright position, however the animal attachment is not working at all. I've taken...


Hi there,

Sorry to hear you're having difficulties with your Dyson. If your cleaner doesn't seem to be performing as well as usual, it's a good idea to run through these simple troubleshooting checks to make sure everything is correct with your machine. It will also help you locate and remove any blockages from the system:

http://www.dyson.com/support/help.asp?article=4&product=DC07-ANIMAL_US

I'd also recommend washing the filter - under normal use, this should be done at least once every 3 months. Have a look at our video guide to see the correct way to do this:

http://www.dyson.com/support/help.asp?article=1464&product=DC07-ANIMAL_US


Running through these checks should help you identify and resolve any issues with your cleaner. However, if you're still concerned, please get in touch with us directly so one of our experts can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Aug 05, 2011 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Dyson Animal, purple ball, no suction upright


you might be missing a blockage in the hose from the brushes to the dust collector Take apart the hoses and check

Jul 28, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Upright positon dyson won't work


Have you checked your permanent filter? Have you checked the hoses for clogs. As a last resort you can disassemble the cyclone and clean it. If the vac is less than 5 years old, Dyson will probably send you a new Cyclone to replace yours.
Also check that you have the gasket inside the center of the bottom of the clear canister on the right way. If it is backwards your suction will be much less

Jul 10, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

I have a Dyson Animal vaccuum sweeper that's about 2 1/2 years old. It has quit sucking. Kathy


do you have suction at the attachments? make sure the canister and dirt separater is cleaned and also check both of the filters. replace if necessary. Could also be that your belts are stretched and slipping on the brushroll thus not getting any aggitation, the appearance of no suction

Jan 01, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

The suction in the hose of my 2 year old Dyson Animal vacuum is compromised. I may have sucked up a small cat toy or something. Regular vac still is fine. The hose "sucks closed" after a few seconds near...


Hi there, it sounds as though the wand handle is blocked. To test this, remove the wand handle from the hose and test the suction at the top of the hose. If its strong here, then you will need to remove the blockage from the wand handle. If the suction is still poor, you will need to remove the hose by pressing in the catch on the hose cuff near the base of the machine and removing any blockages.

I hope that this information is useful to you.

Kind regards
Darran
Dyson Customer Service

Dec 28, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

2 Answers

My old dyson lost suction. Bought a new one,


For your new machine that does not power on - call the Dyson helpline - your power switch may need to be replaced. They'll set you up with a repair dealer who will fix it for you.

Jul 15, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Suction on the hose is


HI THERE.

THE PROBLEM COULD EITHER BE THE BELT HAS SNAPPED AND IN WHICH CASE IT WOULD BE EASIER TO CHANGE THE CLUTCH AS THERE ARE 2 BELTS ON THE CLUTCH. OR THE CLEAR RUBBER HOSE BEHIND THE FOORPLATE COULD BE SPLIT OR THERE COULD BE A BLOCKAGE AT THE TOP OF THE CYCLONE CYLINDER.
REGARDS
DAZ

Dec 08, 2008 | Dyson DC07 Animal Bagless Upright Cyclonic...

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