At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Please visit this link to know exactky what NG means and how to solve it. http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000200/000009/faq000209_000.html?reg=us&c=us&lang=en&prod=mfc420cn_us&Cat=12
If this dosent work, let us know and we will find other solutions, Dahaka
Disconnect it from the telephone wall-jack.
Connect a telephone-handset to that wall-jack.
Make a call to the FAX-number that you are trying to reach.
Listen. Do you hear "noise" or "static", due to terrible telephone-wires,
either from your location to your nearest telephone-exchange,
or from the target telephone to their nearest telephone-exchange.
> out of memory
Use the control-panel on the printer to delete "old" sent/received FAX documents, to clear-out some memory.
Check to see if you can make a call using the fax machine. This error can occur if you have no connection. It can also occur if your line is occupied or busy.
Poor line condition / out of memory is almost always caused by poor line condition.
This is to say that there is a problem trying to send because the signal is not going through clearly enough.
This error can be due to either your fax machine or the receiving ends fax machine.
Try sending to other numbers as a test to see if it works for other numbers (you can use 1-866-685-8587 for the brother test line)
If you get the same error no matter who you send to, you may want to try another jack or telephone cable.
If you are using a splitter, try without the splitter.
Depending on your location the line coulod well be poor quality for a sensitive fax. Any spurious sounds on a fax line will cause it to fault. May I suggest you try the fax on the mainline first before assuming the unit is at fault.
Length of line from point a to b can also reduce the efficiency of signal. It may sound ok to the ear, but resistance may be the factor in reducing the level of the tone that the fax requires to hear and then activate send or receive.It reports poor line condition and even poor memory because it keeps loading to send.
If it does it on the mainline as well then I would be considering a technical call for help. There may be a fault in the unit.
Plug a phone into the line and listen for static. Too many phones on the line, bad lines,etc, can cause a poor line condition. Try the unit directly into the phone line, no answer machine or anything else on the line. Maybe the memory thing is it has a lot of faxes that it hasn't been able to send.
Call your telephone provider. There may be noise on the line. Ask you telephone provider to perform a line check on your line. If there is a problem they can fix it on their end. Worst case senario, they come to location as you have poor lines or old lines into your home.
If you have Vonage or Comcast Digital phone service, you will want to slow down your modem speed on the fax machine. Your manual should show you how to do it.
This could be a cable fault. Get BT to do a line test for you (this is free).
If that is OK, change the telephone cable. Perhaps this is on an extention cable? Remove it.
×