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I have a HP Pavilion a1310n desktop PC. The cd/dvd+rw does open & close but will not play or read anything I put into it. I have backup disks but because it will not read them, I can't restore the cd/dvd drive. HELP

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Posted on Aug 02, 2010

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The link below goes to the HP support and driver section. copy and paste the link to your web browser address bar. When the page comes up, scroll down to firmware and choose the proper firmware for your device. Now, you are going to have to go to the start button > programs > accessories > system information. Open the cd/dvd entry and write down the model of the drive. Look for this device in the listed firmware downloads. Download the file and follow the prompts.

Another thing you can do is check all the cable connections and make sure all the cables are seated in the slots. Go to the control panel > system > click on the hardware tab > Device manager. Look down the list and open the cd/dvd device listed. Highlight the device and click the Un-install device. Reboot the computer and let windows recognise the drive, it will then search for an updated driver and install the drive.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=228&lc=en&cc=us&dlc=en&sw_lang=&product=1815823#N1728

Posted on Aug 02, 2010

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