I bought TOM TOM GO 720 ABOUT 2 MTH. Ago then i cracked the screen how can i get this fix, cant find anyone that will fix it, *** the part that crack is not the LCD SCREEN that is in perfect condition, it's the touch screen, it's broken i see a great picture but wont let me pick stuff on the screen and you can see the cracked screen look like there is 3 layer of screen on these TOMTOM MIDDLE ONE BROKEN, MY E-MAIL firstname.lastname@example.org thanks cell 321-277-6510
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I will advice you reset the unit, this might help fix the
abnormality with the black screen problem. follow these procedure to
reset your tom tom gps. Make sure your battery is charged before you
begin. TomTom suggested
allowing your device to charge for at least 2 hours before resetting it.
Remove your device's SD card from the card slot. Find the "Reset"
pinhole button on the bottom of the device. Hold the "Reset" button
down for 10 to 15 seconds or until your device
resets itself. You will need a flattened paperclip or another small
metal object to reach inside the pinhole. Power the TomTom back on
and insert your SD Card. You have now reset
your TomTom gps, now try reinstall the update.
The TomTom 520 and 720 are the same unit. the differance is the maps. The 520 has maps of the US and the 720 has maps of Europe. Download the free clearflash utility from TomTom and run it a couple of times. This should clear up your problem. Sometimes the mapset config in the map gets full and it has to be cleared.
The solution to this is quite simple. Buy a new Tom Tom.
The Tom Tom units are not serviceable items. It's silly and quite honestly inexperienced of you to think they are.
If it's still under warrenty, MAYBE Tom Tom would replace the unit free of charge . But don't hold your breath. As a cracked screen wouldn't be under the fair wear and tear usage policy. So I'm afraid it's a case of dusting those cobwebs out of your wallet.
The strange thing about your question is why open up the tom tom in the first place ?
You can't possibly have a replacement screen!
Your either 11 years old or a very strange person.
Well I finally figured it out for those who might run across this problem.
It seems that when it got hot and expanded the grey bezel around the
screen would touch the screen just enough to activate it. I gently
pried the bezel up just a bit and it seems to have solved the problem.
Reset the unit by pushing a bent paperclip or pin into the hole on the bottom marked 'reset' turn it back on, plug it in & charge it via USB overnight or as long as you can in the car, make sure the led on the top is green, tap the bottom right of the screen & check the battery symbol on the unit says charging underneath.
If this doesn't help.
contact them about the problem...