Question about One Touch Jitterbug One-Touch Cellular Phone
To start, we do not recommend removing the battery from a phone that is frozen while on. This can cause a short in the phone and do further damage. This should only be performed if you are instructed to do so while speaking with a customer service or technical support agent.
For an issue like this, the first thing we recommend is to try and turn off the phone, but it sounds like you have already tried this so I would recommend calling our Customer Service department for further troubleshooting. We can be reached (800) 733-6632 24 hours a day, 7 days a week.
I can tell you that two common causes of phones freezing are being an area with low service and unplugging the wall charger from a wall socket while the phone remains attached to the charger. It is always best to either plug in or unplug the wall charger from a socket when the phone is not attached.
Posted on May 18, 2011
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Posted on Jan 02, 2017
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