Question about Arris SURFboard SB5101 Cable Modem

1 Answer

My Motorola sb5101 won't come online how do I troubleshoot this? My cable connection is fine. When the modem boots up the green power light comes on and stays on followed by the receive light and the send light staying on. After this the online light flashes for a while and then all lights shut off and it goes to stand bye mode.

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Governor:

    An expert whose answer got voted for 20 times.

  • Expert
  • 142 Answers

These modems are very tricky. When this type modem goes into stand by modem that indicates that you do have a connection to your internet service provider. The reason you cant get online is because all internet access is disabled wile the modem is in standby. If you look closely there is a button located on the top of the modem. This is the stand by button. If you hit that button it should take the modem out of stand by mode and reestablish your connection to the internet.

I hope that information above has helped is some way.
If possible please rate this solution.

Posted on Sep 01, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Pushed the stand by button but that didnt help me grt the online to work


Make sure that all of you connections on your modem are plugged in (you should see 4 green lights and one blinking yellow/amber light). If you only have one amber light, press the standby button again. If the modem still is not working, check to make sure that the coaxial cable from the wall is tightly (hand tight) screwed into both the wall and the back of the modem, unplug the power cord and wait about 30 seconds before plugging it back in. Give the modem time to boot up (about 2 minutes usally) and try to connect to the internet again.

Aug 23, 2011 | Arris SURFboard SB5101 Cable Modem

1 Answer

SB5101 Cable Modem ,Online light flashing,but no internet..komkast


either:
1. call comcast to have them activate your modem
or
2. power cycle your modem to make it recognize your router or computer

Oct 31, 2010 | Arris SURFboard® SB5101 Cable Modem

1 Answer

My motorola SURFboard SB5101 has a on power light, a blinking recieve light, and an on PC/Activity light, with the other lights off. what is wrong with it?


The light pattern you have described indicates that the modem can not establish a connection to your internet service provider (ISP). This is typically do to a signal related issue. To trouble shoot the problem you will need to connect the modem directly to the main cable line where it first enters into the home. You will know when the modem establishes a connection by the top 4 lights becoming green. If at any point all 4 top green lights start to blink in sequence than you will need to contact your internet service provider to "unwall the modem". Remember most internet service providers require you to register your modem on there network. So if you have not all ready completed that process you will most likely not have access.

I hope that information above has helped is some way.
If possible please rate this solution.

Sep 01, 2010 | Arris SURFboard SB5101 Cable Modem

1 Answer

My motorola SB5101 cable modem is connected properly. The power light is green but the receive light is keep on blinking other lights was turn off (send, etc.). Does my modem has a problem?


This light pattern indacates that the modem can not establish a connection to your internet service provider (ISP). This is typically do to a signal related issue. To trouble shoot the problem you will need to connect the modem directly to the main cable line where it first enters into the home. You will know when the modem establishes a connection by the top 4 lights becoming solid green. If at any point all 4 top green lights start to blink in sequence than you will need to contact your internet service provider to "unwall the modem". Remember most internet service providers require you to register new modems on there network. So if you have not all ready completed that process you will most likely not have access. If you can not get a connection from the main line than there is a issue with either the modem or the signal coming into the home and you will need to contact your internet service provider.

I hope that information above has helped is some way.
If possible please rate this solution.

Aug 29, 2010 | Arris SURFboard® SB5101 Cable Modem

1 Answer

I cant get my motorola sb5101 surf board cable modem to connect to a belkin g wireless router. the light on the belkin flashes orange when i try to connect it to the modem but no internet connection


I have a similar problem. The common denominator seems to be the SB5101. I have a brand new Belkin Surf 300N, same issue. The modem will not give DHCP to the router. I can connect fine via ethernet to the modem directly.
This modem seems to be a dinosaur.

May 21, 2010 | Arris SURFboard SB5101 Cable Modem

2 Answers

My Motorola Sb5101 modem will not let me access the internet, the send light constantly flashes and i can't attain any internet connection.


If you have the following lights :
Power light - on
Receive light - flashing
Send light - flashing
Online light - off
PC/Activity - on
Standby - off
Then your Network Access is OFF - modem is successfuly registered but Network Access Control is disabled via DOCSIS configuration file.

Call your internet service provider....

Nov 06, 2009 | Arris SURFboard SB5101 Cable Modem

1 Answer

Cant connect to xbox live need an ip address how do i get one


When the SurfBoard modem is powered up and connects to the internet on the WAN interface, it automatically gets an IP address from your ISP. When another machine is powered up and is connected to the modem via a USB cable, it is automatically using the WAN IP address to communicate with the world. If it is connected via the Ethernet connection, the modem automatically issues it its own IP address for use on the internal network via DHCP. The modem's internal Ethernet connection is 192.168.0.1. The next machine powered on will normally get an IP address of 192.168.0.2.

May 30, 2009 | Arris SURFboard® SB5101 Cable Modem

3 Answers

No connectivity; constant blinking LED lights "Receive" and "Send"


Or you didn't pay your subscription on time and the ISP disabled your cable modem to send user traffic over the cable network. When both Send and Receive lights are blinking that is a visual aid that the modem is working fine, but the ISP disabled its access to the network (unpaid bill, legal issues, etc.)

May 17, 2009 | Arris SURFboard SB5101 Cable Modem

2 Answers

SB5101 Motorola Modem Disconnects Randomly


If all the lights go out I would assume you mean the power light as well. Couple of things I would look at:

Has your ISP replaced the modem including the power adapter?
Has your ISP verified there is no short on the incoming data cable? You could try to wiggle the incoming data cable to see if the lights go out. I would do the same on the power cable.

If it's not a mechanical fault (cables), verify that you have the correct and current drivers for your modem and operating system.

Good luck and thanks for using FixYa.

May 12, 2009 | Arris SURFboard® SB5101 Cable Modem

Not finding what you are looking for?
Arris SURFboard SB5101 Cable Modem  Logo

2,561 people viewed this question

Ask a Question

Usually answered in minutes!

Top Arris Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Jerry
Jerry

Level 2 Expert

185 Answers

bobkoure

Level 1 Expert

36 Answers

Are you an Arris Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...