Question about NorStar M7324 Telephone

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I think my phone needs to be reprogrammed

The first two lines work, we lost the next 4 rollover lines due to a power outage over the weekend

pete 827

please call now 562 947 6622

thx Pete sanchez

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Hi, You will need to call customer care line for help.

Take care.

Posted on Aug 02, 2010

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We seemed to have a power outage over the weekend. We have M7324 system with 6 rollover lines, only the first two work now, the other four are not working. I rebooted the system, no change. Can you help?


You must have an older system. There is a battery built into the control unit (not user replaceable) that stores the system programming in case of a power outage. When the battery is dead, your system will lose all programming and default to assigning the first 2 lines to all phones. The system will have to be completely reprogrammed.
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After a series of power outages and brown outs over the weekend, our system has lost all of the predialed #'s and only one phone in the whole office (10 phone) rings.


Hello. Often the aftermath of a power outage is a power surge. If your phone system is not surge protected, this is the likely culprit. The damage done by a surge or several surges can only be assessed with a thorough diagnostic exploration. This has to be done by a technician with the proper diagnostic equipment and know how. j.

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After a series of power outages and brown outs over the weekend, our system has lost all of the predialed #'s and only one phone in the whole office (10 phone) rings.


Sounds like the system defaulted programming.
Depending on the type of prostar 616 the only ringing station would be 1(or 21) with the porstar or 4(or 24) with the prostar plus.
To change the ringing on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down, enter #20 the screen should say MMC DISABLED
enter in 1 2 3 4 1 # (that enables programming)
enter in #62 the screen should say day ring assn
press the line you wish to program
press the buttons for the extensions that you wish to ring (the ones in the right next to the handset)
press # when finished with the line
repeat steps 2 through 5 for the remainder of the lines you wish to change
press # when finished.
To program system speed dial numbersyou need the customer programming enabled (see the first part of programing ringing)
press the ALM/SD button
dial the 2 digit speed dialcode 10-98
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1 Answer

Since power outage phone lines do not ring - only to receptionist


Your system lost its programming. It will need to be reprogrammed completely. The lines are ringing on the extensions where I voicemail is, unplug voicemail and at least lines will ring in correctly.

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Carl



or

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