Question about Canon PIXMA MX310 All-In-One Printer

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I'm trying to scan a document w/ a Canon PIXMA 310. We recently changed computers and might be missing a vital piece of software. I tried to scan to MS Office Pic Manager and to Paint. Neither has an "import" link. Can you help. I'm trying to upload a doc to enclose in an e-mail. Thnx, Ty

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What OS are you using? Do you have the full software installed, the Canon driver or the OS generic driver? If you plugged in the USB cable before installing the Canon software, you probably got the generic driver which doesn't run with the scanner. Uninstall the driver and unplug the data cable; then download the software from http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx310#DriversAndSoftware (select your OS) and install it. Try a new data cable and different port. (Scanning requires bi-directional communication and can fail when the printer works.)

Paint (in XP through Win7) should work if the computer recognizes that the device has a scanner. File > Import from Camera or Scanner. Check your hardware listing. (For Win7 Start > Devices and Printers; older OS versions may have the list under the Control Panel.) The printer might show up twice if installed correctly.

I hope this helps.

Cindy Wells

Posted on Aug 02, 2010

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