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MY HP PHOTOSMART C4180 PRINTER HAS A WINDOW THAT IS DISPLAYING THE FOLLOWING MSG: "INK CARTRIDGE PROBLEM. REMOVE AND CHECK CARTRIDGE ON RIGHT. REFER TO PRINTER DOCUMENTATION." IF I WAS OUT OF INK OR RUNNING LOW, THE WINDOW TELLS ME THAT. I CANNOT FIND MY MANUAL, HAVE REMOVED AND REPLACED INK CARTRIDGE, HAVE DISCONNECTED BOTH ELECTRICAL AND USB PORTS AND THE MESSAGE STILL IS BLINKING. ANY SUGGESTIONS?

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The cartridge print heat element is shorted, have fixed dozens of these with the same message, it is always the cartridge, this is also very common on carts that have been refilled more than 3 times,the grid wears out and shorts and that pops the message u see.

Posted on Aug 02, 2010

  • jafwa007 Aug 02, 2010

    I HAVE NEVER REFILLED A CARTRIDGE, BUT PUTTING A NEW ONE IN SHOULD FIX THE PROBLEM?

  • yadayada
    yadayada Aug 02, 2010

    I have had 4 HP printers and had the message at least once on all of them, and a new cartridge has always fixed the problem, and u should try doing your own refills, cost about $3 to refill with a kit they sell, new HP carts are a ripoff.

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Posted on Jan 02, 2017

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My c4180 printer says Ink cartridge problem. Remove and check colour cartridge. Cant get message to go away. I use original Hp ink cartridges


If the color cartridge contacts are clean and there is stil ink in the cartridge.
What you could try is to remove both ink cartridges.
Close cover and turn off printer and unplug the printer.
Wait at least 15 minutes for the printer to reset to clear memory.
Plug the printer back in and turn on and install the ink cartridges.
If you cartridge is not empty and has not expired.
You may call HP and ask for a free replacement.

Jan 09, 2011 | HP PhotoSmart C4180 All-in-One Color...

1 Answer

My hp C4180 screen keeps displaying :"remove and check cartridge on right". When I do and place back into the slot it repeats the message.


check the pins as they may be dirty. the pins are the ones of the carraige of the printer. remove the heads and wipe it clean with a kleenex. use distilled drinking water if you need to, not alcohol or any other water. if it still persist check with another cartridge, the cartridge may need replacement.

Jun 19, 2010 | HP PhotoSmart C4180 All-in-One Color...

1 Answer

Hp Photosmart c4180 - Keeps saying "remove cartridge on the right" I have removed and replaced with new cartridge however the problem persists please help.


Pick up the printer. Carry it outside. Lift the lid on your trash can. Gently place printer in trash can. Close lid. Wait until garbage day. Open trash can lid........problem solved. Reminder.. never buy HP again.

May 20, 2010 | HP PhotoSmart C4180 All-in-One Color...

2 Answers

Screen showing the message "remove and check right cartridge". Have done this several times and still can't print


I've had the same error:

Hold down the following keys:

Photosmart Express, Photo Fix, Reprints, Print Photos and then Help.

You'll get the message: "Enter Special Key Combo"

Press OK.

Scroll over to Reports then self test: and press ok, it should print. a selftest report.

If you get an error Pen in Chute 1, or 2, has tsr failure: Call/Chat with an HP technician.

Jan 19, 2010 | HP Photosmart C4180 All-In-One InkJet...

2 Answers

Black cartridge problem


Try the steps mentioned in the link bellow:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01091133&cc=us&lc=en&dlc=en&product=1141647

If it still does the same then the printer is not detecting the ink catridge, the printer might have to be replaced.

Good Luck

Sep 01, 2008 | HP PhotoSmart C4180 All-in-One Color...

1 Answer

Print Cartridge in Right Stall not Supported.


print cartridge colour ink is not workink fix with hp print

May 19, 2008 | HP PhotoSmart C4180 All-in-One Color...

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