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I have a WD Netbook with a WD5000AAVS hardd drive. The Drive controller board (the one attached directly to the back of the drive is damaged (probably) power spike. Where can I find replacement board so I can at least retrieve the data from the drive? Are any other WD drives boards compatable with this one? I tried a board from a WD32000AAJS, but it didn't work.

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Posted on Jan 02, 2017


SOURCE: dropped a WD passport drive, now it won't load. HELP!

Unfortunately, these drives are not made to be dropped.

It sounds like it was damaged by the drop which could have rendered the read/write heads inoperable or mis-aligned.

Contact Western Digital for a warranty replacement.

Posted on Apr 29, 2008

  • 8 Answers

SOURCE: WD Hard drive failed - data recovery/repair options...

Hey Jon,

Seems like I've been the bearer of bad news lately, but here goes anyhow...

First of all, replacing the controller board IS a viable option for SOME, and it will give you complete access to your data if indeed the controller is the problem, and the cannibalization of the drive is a success. BUT it is an advanced technique and recommended only for people who are well versed in such things. Attempt this fix at your own risk! This may actually cost you more money in the long run if you fail! Controller boards fail fairly frequently in hard drives, and are sometimes indicated by the lack of a clicking sound, as you say. That clicking sound is often caused by sticky armatures within the drive itself.

Here's the kicker- If the data is as important as you say, then 9 times out of 10 you can send the drive in to a data recovery specialist, and they can remove the platters themselves and recover the data from them. This is my recommended solution, hands down. Bad news is you can expect to pay up to $1000 or more for this service. This is where you decide how much your data is worth to you. These are really your only options if indeed the drive is totally gone. You may try the following first, although I can't say exactly how effective any of these techniques are:

Freeze the drive. I have heard of people having enough success with this technique to power it up long enough to copy the data to a working drive, before tossing it into the round file (actually you SHOULD recycle the drive, check your local yellow pages or do a google search on it). This is most likely to solve electronic problems rather than mechanical problems.

Stand the drive on its edge. This may alter the load on the bearings, giving you precious opportunity to back up the data if the bearings are on their way out.

Tap the drive lightly with a small hammer or the **** end of a screwdriver as it attempts to power up. This may free a lock head or armature, again, giving you the opportunity to backup your data. Don't beat it!

If you do happen to get your drive to work, it may only work for a very short while, so backup everything you can from it immediately!

If all else fails, or you would rather be safe then sorry, then I would call a data recovery specialist and fork out the cash; if your data is THAT important to you, that is. Best of luck to you Jon.

Posted on Jan 09, 2009

  • 75 Answers

SOURCE: WD MyBook sits and clicks, won't spin up....

Try searching on the problem on There are some things there you could try out at your own risk. It could be the heads have gone a bit sick and unless you have the exact same type of drive from which you can swap the heads, you will have almost no hope in getting the data back.
Spending heaps ata data recovery centre will do it too.

I had a similar prob with a WD1600 drive - would not spin ( nor click) I very gently removed the screws on the drive top - (there could be one hidden under the label also) - then connected the drive to both the powewr and data cable and turned it on - nothing was happening.
But by once again very gently (with very clean hands or surgeons gloves preferably), I moved the platters by turning the spindle at the top on the platters a little each way, it suddenly started up and I have copied most of the data so far onto another drive.
Apparently heads can 'stick' to the platter if the drive is not shut down properly or suffers a power failure. This appears to be the case with mine and I hope its that simple with yours.
Hint - you need a special torx type screwdriver and don't try doing it unless you do so in a dust/smoke/loose hair free (as possible) area.
All the best

Posted on Feb 02, 2009

  • 1 Answer

SOURCE: Bad logic board on Western Digital Caviar SE16 500 GB SATA Hard drive

i Have a 1tb with the same problem i can't get to match the dcm.
Does anyone know where i can get a 1TB with DCM#HBRCHV2AB?
I will buy it from anyone who has one

Posted on Apr 17, 2009

  • 185 Answers

SOURCE: WD ext hard drive cant access files - I/O error (think its bust)

Chances are the drop jarred loose something in the drive that on;y caused problems when the disks stopped spinning and started again. Here is a list of recovery tools that would do the job if there is something there to recover. you will know within a couple minutes whether there is anything recoverable.
If it is that important you can send the drive off to and they should be able to get the files.

Posted on Jan 01, 2010

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I am not able to connect my passport to my pc..lead light is steady n it showing in my pc like device is malfuctioned....wht to do ,,plz help asap

Try each of these methods step by step if solved in any step get backup ASAP
the good news is: if the LED is ON you may have a chance

1.Use Minimal cord, detach all other USB's, check your power2.Turn off power options3.Try Restarting your system4.Carefully Try system restore3.Download & update Firmware software from WD website4.You may need to Install SmartWare_Windows_Upgrader first5.In any step if the hard drive was recognized back up your data immediately6.if none of above You will need experts having PC3000 to get your data back
the bad news is that: if the LED is OFF or PC3000 doesn't recognize your hard drive you may need a new exactly the same hard drive with the same SN to replace it's board to get your data back.

unlike other brands which use laptop hard drives, that can be plugged into a PC directly, WD uses it's own board with access services on the hard and if the board is damaged you may have a serious problem.

this is a problem I have been through.
unfortunately the "lovely WD my passport" is Totally Not Reliable and you can not count on it.

May 01, 2012 | Western Digital My Passport Essential...

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Its a Toshiba RD-XV49DT DVD/DivX/VHS Player/Recorder Combo, replaced power supply board as was blowing fuses found components have shorten out and now after replaced board, video works and i think hard...

The controller circuit (usually a small board connected directly to DVD drive - it is either part of the drive or a sub-assembly which is attached - and contains several ICs and small capacitors and a lot of surface-mounted components on its copper side) is probably faulty, possibly due to the original bad PSU (which you have since replaced), chances are the original faulty PSU has damaged this circuit - usually DVD drives operate around 12V DC or so. The digital controller circuit/board not only has the EEPROM/CPU etc. on it, but also has a servo supply - for the DVD (the VCR servo supply is on the motherboard). This powers the disc tray and traverse unit. The controller is not serviceable at component level; it must be replaced and in some cases, the DVD drive must also be replaced where the board is not separate to the drive. This may not be economical.

It may just be a simple case of a blown digital controller circuit - but be warned, this board is not cheap - it is part of a 'module' (the disc drive and controller together = DVD module), and you may not be able to obtain the board without a new DVD drive. Up to you what you do from here, and you might be lucky in terms of the motherboard and HDD - no damage there.

Apr 11, 2011 | Toshiba Televison & Video

1 Answer

I am another disappointed user of the 320GB WD

Chalk your story up as many, choose a more better external solution or pay the data loos department big bucks.

I hear your cry and the drive inside the password has a embedded mini usb to sata controller board thus in order for thisto get going again is to replace that board or the drive as a whole. Unlike the WD mybook witch has a doughter card witch does come off the standard sata drive witch then the drive can be made whole again by putting it into a computer or another case, your issue is just the reverse.

The only way to recover your data is a data recovery center or find another controller board for the drive (Good luck).

So you two solutions are on the table, Thanks for using do not shoot the messenger pelase do leave a postive ratings for the experts that assited you today.

Btw, I’m available to help over the phone in case u need at

Jul 05, 2010 | Western Digital Passport WDXML800UE...

3 Answers

WD ext hard drive cant access files - I/O error (think its bust)

Chances are the drop jarred loose something in the drive that on;y caused problems when the disks stopped spinning and started again. Here is a list of recovery tools that would do the job if there is something there to recover. you will know within a couple minutes whether there is anything recoverable.
If it is that important you can send the drive off to and they should be able to get the files.

Jan 01, 2010 | Western Digital Passport WDXML800UE...

1 Answer

External hard drive fell off table now ''drive not found''


these drives are a bit delicate and do tend to damage easily when dropped. You may just have knocked a cable loose, could have damaged the usb controller board or may have damaged the HDD.

If you're not concerned about warranty, you can slide the shell off of the body of the drive with a little prying around the back edge(around the metal end with all the plugs. It can be put back when you're done but you will likely leave some tool marks on it.

Once you have it open you will see the HDD mounted along the cases length, at one end it has two small cables attached. ensure they are snug, then follow each to it's other end and ensure they are snug, the check the small circuit board running perpendicular to the HDD to ensute the pinned end it securely attached to the larger ciruit board.

Test the drive, if no luck the next step involves buying a new drive enclosure. Go to you local computer store and ask for a 3.5" SATA Hard Drive enclosure. Then finish disassembling the Western Digital, removing the HDD and placing it in the new Enclosure, be careful not to touch the circuit board attached to the bottom of the hard drive.

Once you've installed the HDD in the new enclosure plug it into your computer and power it up. If this works your done, if not the HDD may be finished.

Still if this doesn't work you can send the HDD for recovery to a pro, try Armor-IT Data Recovery in Canada, they have good rates and are listed on FixYa's directory.

Hope this helps FixYa


May 10, 2009 | Western Digital 250GB MyBook External USB...

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My computer won't recognize my wd my book 500g hard drive. I think it overheated and now is making noise (internal relay switching) It sounds like it's trying to turn on and off but it is on!! What can I...

There can be 3 possible problems since you hear the clicking sound. 1 is that the drive is not receiving enough power from the power supply and it is attempting to turn on. 2nd is the controller board is damaged and 3rd is the drive itself is damaged. From my experience with WD external drives. the 3rd is my best guess. One thing you can try is to buy an external chassis for the hard drive and take the hard drive out of the My Book and put it in the chassis to see if it works. Get one from a place with a good returning policy would also be good as well

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The power cord connects to a little circuit board inside the case, and the hard drive itself connects to the board. I would think that if you damaged anything it would be the board but not the drive. You could try taking the drive out of the case and connecting it directly to your computer (or you could get a computer shop or computer geek friend to do it if you don't feel up to it). If the drive itself isn't damaged you will be able to read your data.

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Hard drive replacement

SATA drives are the latest hard drives available nowadays. You could try going online and checking other sites that could still have an IDE hard available for sale.

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