Question about Arris DCT6200 DTV Receiver

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My DCT6200 cable box keeps shutting itself off and then turning back on. I have already tried resetting it by unplugging, but that has done nothing. Even after I have turned off the power and left it plugged in, it will shut itself off and on. I have tried different outlets, but other devices work fine so I know its not a power flow issue in the outlet. What do I do?

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1) have you tried changing that box in that room to another and the box from the other to this room. That may give you an idea of either power or signal strength issue.
2) after it resets does a "dl" show up on the box front. if so it is trying to download a firmware/software update and everythime you power cycle it starts over.
3) turn the box off then hit select and go to option 8. there should be 4 modules enabled.
4) you may need a new box

Posted on Aug 18, 2010


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