Question about Office Equipment & Supplies
The JAM DUPLEX message appears if you remove a sheet of paper from
the face down output tray after only one side has printed.
The paper sizes you can use with the duplex printing function are A4, Letter or Legal.
If the paper adjustment lever for duplex printing is not set correctly for the paper size, paper jams may occur and the printing will be out of position on the page.
Open the back output tray.
Use both hands to slowly pull the jammed paper out of the fuser unit.
Close the back output tray.
If the paper jam cannot be cleared, go to the next step.
Pull the duplex tray and paper tray out of the printer.
Pull the jammed paper out of the printer
Put the duplex tray and paper tray back in the printer.
Click solved and vote if problem is solved. Otherwise post again
Posted on Aug 02, 2010
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Posted on Jan 02, 2017
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