Question about HP Officejet 4355 All-In-One InkJet Printer

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CARTRIDGE ERROR: REFER TO DEVICE DOCUMENTATION TO TROUBLESSHOOT

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Hi,



When this error appears in your printer check if ink are smeared on the holder where the contact panel is with the cartridge. To fix this issue use the Kleenex(perfume ) added with few drops of water to dampen it and clean off those contact on the holder. You should let the unit sit 24 hours for best results. Before printing anything run aligned thecartridgesa couple times then run clean cartridges a couple of times. Print the test page to look for the condition.



Thank you !!

Posted on Aug 02, 2010

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Cartridge error refer to device documentation


Hi Charlie,

If you had the cartridge in the printer for sometime, try replacing it.
OR Is this recently installed Cartridge ?

Try the method for both criteria.

Remove the cartridge, Clean the electrical contacts ( golden dots ) with lint free cloth, Install the cartridge and the error should disappear.

If this does not work, Try contacting HP Tech support ( 1-800-474-6836 )

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