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Dear sirs, on 15/9/08 purchased KD 180 BMC refrigerator from M/s. Jamas sales corportion Palakkad ( College Road) invoice no> 3304. On 2/7/10 product seemed not functioning. on 9/7/10 compalined. your service engieer visited and told that the power protection system failed and over voltage damaged the compressor and oil entered into the freezer etc. Its service. charge is rs. 3500. I was told that the product has power protection and the compressor will get 5 years warranty. Pl inform me whether ur product has power protection or not. Let me know compressor repairing(paid) is the responsibility of the customer. If the repair cost is Rs. 3500 better i purchase a new fridge..?. Let me know the Kelvinator products are not reliable or the service engineers is not reliable or the sales agent has supplied a duplicate one..? Ur expert esteemed guidance is solicited

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Sorry , You have posted your complaint to the wrong site. This is a forum for solutions tips online for customers who can do it yourself. I am sorrry you have had a bad deal but Your product had warranty for 5 years. Hence if you are unhappy with the service, the poor after sales service , please lodge a complaint to the nearest consumer protection complaint with all the details , specially yourr trauma and poor service , and I am sure your dealer/ company will come and sort out the issue immediately.All power products must have build in safety and no company can insist that a stabiliser is required. Hope you find my advice useful.Good day

Posted on Aug 02, 2010

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