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Cannot use CDRom drive. Drive seems ok, but no response when CD is inserted and no indication of d rive in Windows Explorer. In Device manager error code 39 is displayed an systems says "cannot load driver!" Would be grateful for any help on this, thankyou. Brian Jefferies

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Sounds like the drive has an internal logic error. The best method to test this is to try the drive in another PC.. Most drives are quite cheap so replacing it should not be expensive. If it does have an internal error, don't try and fix it.. As most drives use surface mount technology, you may have difficulty just being able to see the components without trying to test or remove them..

Posted on Aug 02, 2010


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Cd drive error "please insert disk"

Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

You might have to physically unplug the leads for this cd/dvd computer then plug them back in restart your this should activate the found new hardware wizard.

If this does not fix the problem it might be a registry problem

"you only need to do the following"

if you cant see your disk drive in windows explorer

Close all open programs
Click on Start, Run, and typeregedit and press Enter
Click on the plus signs (+) next to the following folders
This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
Upper Filters
Lower Filters
Upper Filters.bak
Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computerOpen My Computer and check to see if your CD or DVD drives have returned.
You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

if this fails to fix the problem It could be a problem with the lens you could use a liquid type lens cleaner place 2-3 drops on top of a cd/dvd then run it
There are several general categories of symptoms of CD/DVD drive malfunctioning from the drive not lighting up all the way to drives that burn, but with errors. You can diagnosis and repair your optical drive with simple fixes.

Restart your PC before checking or doing anything.
Sometimes simply restarting your PC will solve the problem.

If your drive doesn't appear in the "Computer" dialog or Explorer, press the "F5" key to refresh the list.

If that doesn't work, download and install a freeware program such as CDGone ( to get the drive to reappear in the Device Manager or Explorer.

You should subsequently reinstall third party CD/DVD playing and burning software.
If your CD/DVD drive connects with an IDE ribbon cable, try each drive attached on the IDE ribbon separately.

If they do work separately, both drives probably have their jumpers set as master drives.
Make sure that one drive is set as the master drive and the other to the slave drive.

If the CD/DVD drive door won't open, determine whether the tray is obstructed.
Stick a straightened out paper clip in the little hole and try to push out the tray.

With a removable laptop drive, pull it out and shove it back in solidly.
Also clean the contacts of the drive with a pencil eraser.

With a drive installed in a desktop computer, unplug the machine and pull the data and power cables and then reseat them firmly, being sure to connect completely.

With a volt meter, test the power cable going to the drive.
It should have two wires with a 5 volt ~1 amp circuit and the other two with a 12 volt ~1 amp circuit.

From these tests, you can determine if the drive is mechanically and electrically sound and if the power supply needs replacement.

Note that there are usually several spare power supply drive leads which can be tested and used to replace a faulty one.

Purchase and use a CD lens cleaner or use a compressed air cleaner can.
If the drive doesn't light up when a CD/DVD is placed in it:

With removable laptop drive, pull it out and shove it back in solidly.
With removable laptop drive, clean the contacts of the drive with a pencil eraser.

With a desktop model, unplug the machine and pull the data and power cables and then firmly reseat them.

If the drive functions perfectly well without an indicator light, the drive light may be defective. Failure to light up may indicate a problem with the inner workings of the drive, such as a short in the drive motor, drive train, laser or another kind of electrical failure. In that case, you probably need to replace the drive.

If the drive initially lights and then "dies" after a disk is inserted and you keep receiving a message "Please Insert Disk," this may indicate a dirty laser lens.

Use a CD lens cleaner or a compressed air cleaner.
A drive light that is intermittent could indicate loose cables.

To verify, remove the cover of your computer and make sure the drive cables are firmly attached. If you have a laptop, a technician may need to take apart the machine to make sure the drive connections to the motherboard are secure.

Many laptops have modular CD/DVD drives that you can sometimes reseat by pulling them out and pushing them back in firmly.

With removable laptop drive, also clean the contacts of the drive with a pencil eraser.

If the CD/Drive Lights Up but Fails to Appear in the Device Manager:
Try right clicking on My Computer and choosing "Manage."

Click on Disk Management on the left hand side and then under the "Action" Menu choose "Rescan Disks."

Also go into the Device manager, click on the root of the tree or on any of the items and choose "Scan for hardware changes." *

A dying motherboard, for instance one that has a dead IDE channel, can cause this.
A way around is to buy a PCI IDE or SATA expansion card and hook your CD/DVD drives to that. *Viruses can also cause Device Manager disappearances.

Do a virus scan. *
Remove the upper and lower filters from the registry keys at:


You may have to reinstall burning and viewing software.
If you use ITunes, remove the lower filter and set the upper filter to the value of "GEARAspiWDM" without the quotes. *

See the Additional Resources at the end of the this article and try the popular CDGONE patch. This removes the upper and lower filters and changes some additional keys.

Any third party burning and viewing applications may have to be re-installed.
Using search, find the afs.sys and/or afs2k.sys files.

Rename them with a "bak" or "old" extension.
These Oak Technologies cd driver files conflict with Windows cdrom.sys, the CD-ROM driver.

If the CD/DVD drive appears in the Device Manager but fails to appear in Explorer:
Remove the upper and lower filters from the registry key at:

HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class/4D36E965-E325-11CE-BFC1-08002BE10318. You may have to reinstall the burning software.

If you use ITunes, remove the lower filter and set the upper filter to the value of "GEARAspiWDM" (without the quotes).

Look at the registry settings for the value "NoDrives" at HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer and HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer.

If the values are anything other than zero, Group Policy may be hiding the drives.
You may have to ask your administrator to change things, but if it is a local machine not in a business setting, you can change Local Group Policy yourself by running gpedit.msc in the "Run" command in the "Start" menu.

In Device Manager, uninstall your CD/DVD drive and then have Windows rediscover the device by rescanning for hardware changes. In Device Manager also uninstall and reinstall the IDE port on which you drive is located.

Mar 23, 2014 | E-Machines emachines (emachinees) CD-ROM...

2 Answers

Unable to detect cdrom after crash / reinstall Vista O/S

hpweb_1-2_minus.gifCheck the Windows Device ManagerDevice Manager is a Windows program that displays hardware devices installed on your computer that are currently recognized by Windows. If functioning properly, each piece of hardware has a corresponding entry in the Device Manager. If a piece of hardware is not listed, then there is a problem. There can be a variety of reasons, ranging from the easy-to-fix (such as missing or corrupted device drivers) to the more serious (such as broken or malfunctioning hardware).If your drive does not appear in Windows Explorer or there is no response from the operating system when you insert a disc, then you should check for an entry in Device Manager. This indicates whether there is a problem or not, and sets the stage for subsequent troubleshooting actions.To verify that the optical drive is listed in the Device Manager:
  1. Remove any discs that may be present from the disk drive.
  2. Click Start , type device into the search field, and then select Device Manager from the list.
  3. In the Device Manager window, expand the DVD/CD-ROM drives entry. There should be a name listed for each installed drive.If the drive is not listed or the DVD/CD-ROM drives entry does not exist and you have verified that it is listed in the BIOS , continue to the next troubleshooting item. reinstall the default device drivers Device drivers are software processes that allow Windows to use the computers hardware components. If the device driver fails or becomes corrupted, then Windows cannot properly communicate with the drive; in fact, it may not even recognize that the drive is connected at all.
Another common source of disk drive problems is that the correct device driver may have been inadvertently replaced with an incompatible one (for example, a generic driver for optical disk drives mistakenly installed by a third-party DVD burning program). In most cases, device driver problems like these can be resolved by reinstalling the default drivers and then installing any driver updates provided by HP. To reinstall the default device drivers:
  1. Click Start , right-click Computer , and then select Properties .
  2. In the System pane, click Device Manager link. If prompted, allow the computer to access the Device Manager.
  3. In Device Manager, click the plus sign c02993920.jpg (in Vista) or the arrow c02993921.jpg (in Windows 7) next to the type of driver you want to uninstall and reinstall (for example., Modems, DVD/CD-ROMs, and so on), unless a minus sign (-) is already showing.
  4. Right-click each listed driver one at a time and click Uninstall . When prompted, confirm that you want to uninstall the selected drivers. Do not restart the PC In the Device Manager pane, select any listed device and click the Scan for hardware changes button (near the top). Windows scans your system for hardware and installs default drivers for anything that requires drivers.
    1. Open Device Manager and verify that your device drivers are listed once again.
    2. After the device drivers have been reinstalled and appear in Device Manager, try running your program again.
      NOTE:Some devices may require your computer to restart. Windows will notify you when restarting is necessary. Save all open files and allow the computer to restart.
    If reinstalling the default drivers does not correct the problem, continue to the next troubleshooting item.

Oct 20, 2011 | HP Pavilion Dv6910us Notebook

1 Answer

When I try to view CD in the drive I get the message "insert CD in drive." A tested CD is already in the drive. The CDROM drive (Sumung SH-152A) works correctly when a bootable CD is...

Buy a new compatible Samsung DVDRW (better than CD). Cost only about $20.
or else, try this

In Device Manager, delete CDROM driver and close it.

a. Click on Start --> Run --> and type in 'regedit' followed by the enter key

b. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
clicking the "+" next to it.)

c. Expand the "SYSTEM" Key

d. Expand the "CurrentControlSet" Key

e. Expand the "Control" Key

f. Expand the "Class" Key

g. Look for a key containing the following string of letter and numbers:

h. Highlight this key

i. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these delete them by right clicking on them and choosing "delete"

j. Exit the registry

Reboot let Windows XP reinstall generic CDROM driver.

Dec 23, 2010 | Samsung (SC-152) Internal 52x CD-ROM Drive

1 Answer


You mean you CDR/DVD ROM?
Is your CD scratched or dirty?
No light indicator from the ROM?
Cannot read DVD/CD? Can you view the CD/DVD content from the Windows Explorer?
When you insert your CD/DVD to the ROM no response?

If your drive does not response to the above,

Then you need to replace the drive.

Jul 11, 2010 | Computers & Internet

1 Answer

Unable to see cd/dv rives in explorer

this means that your cd/dvd drive is not installed check your cables and jumpers and try to scan your device manager to check if your system read this device.

Oct 05, 2009 | Computers & Internet

1 Answer

Gud morning, I my dvd desappered. I cant load any cd. the iocon is not showning. how do i rectify this. I am using HP Pavillion dv6700. my dvd device is "pioneer dvd rw dvr-k17b ata device". Please i need...

ok first of all has anything vhanged, there is a known problem when upgrading XP to vista, where te cdrom.sys rivers arent installed. this is fixable but tedious, if it just simply dissapeared without change, go to device manager:

XP: START> RIGHT click my computer > click "properties" > "Hardware" tab > click the "device manager" button.
VISTA: START> RIGHT click my computer > click "properties" > on the left click "device manager"

under DVD/CD-ROM drvices, you should see your dvd drive, now the field is probably expanded already and it most probably has a yellow exclamation mark next to the device, or it has a large yellow question mark. this means the driver for the vd rive has either failed or is not working properly.

quick fix for this is to simply RIGHT click on the device, click uninstall, confirm, and once un-installed, re-start the machine. apon restart windows should automatically detect the dvd drive as a new device and install it.

if there is simply no device listed under DVD/CD-ROM devices, or the catergory isnt there, windows isnt detecting it at all, which commonly means the dvd drive itself has failed, (the fact it may be powered and opens/closes is irrelevant). but before throwing it away, try changing the IDE/SATA cable. if the uninstall/re-install doesnt work, you may need to re-install it from a winows disk, which is a little tricky. but can be done. let me know if it doesnt work and i will pace you through it.


Jan 02, 2009 | Pioneer DVR-107D DVD±RW Burner

1 Answer

Cd roms wont read it says i/o device error

Your error is usually indicates that the drive can't read the CD. I ask everyone these two: check to make sure the CD is right-side up (label facing up or to the right on a vertical oriented drive) and did you insert a DVD into a CD drive? Can you use Windows Explorer and right-click on the CD drive letter and select eject and it works? If not, a driver could be missing. Lastly, if you inserted a blank CD (that can be written to) into a CD drive that can only read CD's, you'll get that error.

Dec 26, 2008 | Computers & Internet

2 Answers


Hi there

Thanks for posting your problem on fixya

IT seems that problem your cdrom drivers please go to device manager >> right click on my computer then click on hardware then click on device manager double click to cdrom and uninstall cdrom drivers then reboot and reinstall cdrom drivers. Your cdrom working fine

Don't forget to vote me


Sep 26, 2008 | E-Machines eMachines Desktop PC

1 Answer

Dell CDROM 8245B wont read

go to dell website 1. look for latest BIOS upgrade for your model 2. look for latest driver update for your cd model go to Device Manager a)look for conflicks (yellow triangle with exclamation points) b) uninstall these devices c) windows will automatically install them when you reboot Good luck!

Jan 18, 2007 | Dell CDROM IDE 48X BLACK BEZEL 004FRP...

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