Question about Canon imageFORMULA DR-X10C Flatbed Scanner

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JAM P007 The scanner has been giving this error report and refuses to carry on JAM P007. when we open the scanner there is nothing stuck but it keeps saying that there is a jam. it also freezes the sofware on the computer. i reall need help as this its a contract i recieved and i cant afford to loose it cause the scanner wont work. also has this yellow line now in the scaned images. thank you.. mathell

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  • Canon Master
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It looks like you're stuck. I would check for any fragments of paper jammed in there, even though you can't see it. Doesn't mean that it's not there.

I could not find your flatlbed Scanner listed on the website.

I would schedule service with canonusa.com by calling 1-800-OK-CANON.


Posted on Aug 02, 2010

Testimonial: "thanks for that, i will give it one more check while i call to have it picked up."

  • rod reyes Mar 13, 2012

    open and clean you deskew unit..

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Open and clean deskew unit..

Posted on Mar 13, 2012

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1 Answer

Does error P07 on a Canon DR-G1100 indicate that there is a paper jam or that a counter needs to be reset?


P007 indicates that a document has jammed before exiting the registration post sensor. Make sure the path is clear and no staples are stuck in the rollers. I like to use a microfiber cloth, with a small amount of 50/50 alcohol on it, to wipe down the entire feed path; top and bottom. The microfiber cloth will grab staples that may be wedged between the rollers/roller openings. Beyond that, it could be a timing issue from a bad/loose drive belt. Actually, there are quite a few things that could cause a paper jam before exiting the post registration sensor. Wipe it down and let me know.

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Communications error between Windows 8.1 computer and Artisan 835 scanner


If you are getting a 'carriage jam' error as soon as you turn on your Epson printer with no tasks in progress, then check for any piece of paper stuck in the carriage. Remove the paper carefully. If the paper tears, part of it might remain inside the paper path and damage the product.

Fix 'Carriage Jam' : Open Door, clear carriage jam,
and then press OK to continue' error message
Turn off the printer and open it to see where the paper is stuck.
Manually move the carriage toward the opposite side.
Check the paper path and remove any piece of paper or any other object that is stuck in the path.
Reconnect the power cord and turn on the printer.

Source : EPSON support

Feb 13, 2014 | Epson Artisan 835 Wireless All-in-One...

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Keeps flashing up error and light a b c keep flashing


you either have a paper jam or the scanner module has jammed. open the printer and check the paper path for possible jams. then open the scanner lid and make sure the scanner light bar is in the home position at the end of the scanner deck and not stuck mid path.

Feb 27, 2012 | Canon Office Equipment & Supplies

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My dr-x10c scanner gives an P007 error code i have tried cleaning the rollers but the error stills keeps coming back. do you think that it's time ireplace mty exchange roller kit???


Solution: I had the same error P007 on a Canon Scanner. Switched off the scanner, Opened the scanner. Located all of the sensors. Sprayed Platenclene spray and used a soft cloth and cotton buds to clean the sensors. Switched back on the scanner and the error was gone and its scanning perfectly. The error P007 is a result of dirty sensors!

Nov 19, 2010 | Canon Office Equipment & Supplies

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Error # 3802


To resolve this error:
  1. Open the printer access door.
  2. Disconnect the power adapter from the printer.
  3. Wait 30 seconds to allow the printer to reset.
  4. Connect the power adapter to the printer. Turn the printer on if necessary.
    • After the printer completes powering up, the message "Printer access door open" will appear.
  5. Close the printer access door.
If the error continues:
  1. Open the printer access door.
  2. Remove and install the printhead two times.
  3. Close the printer access door.
  4. Wait until the printer is ready to use.
If the error continues, contact Kodak.

Nov 12, 2010 | Kodak ESP 3 Multifunction Printer/ Copier/...

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My Documate 152 is saying paper jam but no paper jam


E08 error message which indicates papert jam is caused by lose or mis-alligned input paper tray (automatic document feeder).
Resolve issue by powering off the scanner, opening the paper path section, removing the adf, and then re-seating the adf.

Mar 26, 2010 | Xerox DocuMate 152 Pass-Through Scanner

1 Answer

Paper jam


Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

Dec 22, 2009 | Epson Stylus Multifunction Inkjet Printer/...

1 Answer

Paper jam message


on most lexmark printers when it reports a paper jam with no paper it means that the main motor drive has not initiated. open the top lid and stick a q-tip in the sensor that tells the printer the lid is open. turn the printer on and observe to see if any of the feed wheels turn during self tast. if they do not you have a bad motor drive.

Oct 23, 2009 | Lexmark X4875 InkJet Printer

2 Answers

ADF paper jam, when there is none


If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:
  1. Close the scanning application (such as PaperPort)
  2. Turn off the scanner and the computer
  3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
  4. Plug the ADF cable back in
  5. Turn on the scanner power
  6. Turn on the computer
  7. Try scanning again
For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:
  1. Open the Automatic Document Feeder cover.
  2. Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.
  1. Open the Automatic Document Feeder cover.
  2. Look for the small black plastic arm
  3. When you press on this arm, it should move freely up and down
  4. If the arm is stuck down, please contact Technical Support for troubleshooting options
  5. Close the ADF cover.

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