Question about HP OfficeJet Pro 1170c InkJet Printer

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Cartridge Carrier is Blocked

"Cartridge carrier is blocked" is the error message I get. I have the manual but it does not show how to do it. I have checked to see if the cartridges are in correctly, and turned off and on. Still get the message.

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Check the all-in-one product for paper jams and reset the paper feed motors.
Normally the cause of these errors is a piece of paper or other material in the paper path. Sometimes the paper feed assembly has become unsynchronized. Use the following steps to correct these issues:
1: With the all-in-one turned on and ready, open the ink-cartridge access door. The ink cartridges come to an access point if the carriage can move.
2: Unplug the black power cord from the back of the product. The power plug must be pulled out to resynchronize the paper feed and carriage motors. Simply turning the product off does not work.
3. Remove both ink cartridges and lower the ink cartridge latches, as shown in the figure below, so that they do not catch on the product frame when the product reinitializes. Do not close the ink-cartridge access door at this time.
4: Remove the remaining print media from the paper supply tray. Discard any pieces of media that are damaged.
5. Unlock and remove the rear access door.
6. Being very careful, slowly and gently pull any jammed media out of the product through the rear access door.
7: Make sure that no jammed media remains in the product. Be sure to check inside of the product on the sides to verify that media did crumple into these areas.
8: Reinsert and lock the rear access door. Make sure that the door locks fully. The paper can skew if the rear access door is not fully locked.
9. Close the ink-cartridge access door. 10. Plug the power cord into the back of the product. If the product does not automatically turn on, press ON. Let the product initialize until a front panel message appears, requesting ink cartridges. If the carriage cannot move, remove the power cable again and determine what the carriage is caught on. Manually move the carriage to free it from whatever has blocked, it and then repeat this step. 11: Open the product and reinsert the ink cartridges. 12. Reload the input tray with print media and try printing again. The media must be loaded properly for it to feed correctly. It must be fully inserted into the product but not to the point that it bows from the pressure. 13. The HP all-in-one product will request that an alignment be performed after closing the ink-cartridge access door. Perform the alignment. The HP all-in-one product should be fully functional when the alignment is complete. It might be necessary to repeat the process more than once if the product was completely out of synchronization. Clean the paper rollers If the issue persists after checking the paper path and resetting the all-in-one product, follow these steps: 1. With the product on, open the ink-cartridge access door. The ink cartridges come to an access point if the carriage can move. 2. Unplug the black power cord from the back of the product. With the power cord unplugged, the print carriage (the part that the ink cartridges are in) can be moved. 3. Locate the four small, metal paper rollers (not the rubber rollers) and the carriage rod as shown in the figure below. The carriage rod is the large metal rod that the print carriage rides on. If these rods are not bright and shiny or if they have buildup on them, they should be cleaned. 4. Use a soft, lint-free cloth lightly moistened with water (distilled water preferred) to clean the rollers and the carriage rod. With the power cord unplugged, print carriage should move back and forth freely so that all parts can be cleaned 5. Open the rear access door. Use a soft, lint-free cloth lightly moistened with water (distilled water preferred) to clean the three rollers that are shown in the figure below. Close the rear access door when the cleaning is finished. 6. Close the all-in-one product and reconnect the power cord. Try printing again to see if the issue is corrected Hope this should fix the problem Good luck.............

Posted on Aug 02, 2010

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Cartridge carrier blocked


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First time using, says error #1200


The 1200 error indicates that either the cartridge/s is not properly installed or snapped in the cartridge carrier, the encoder strip (transparent strip behind the cartridge carrier) is out of place or something is blocking the cartridge carrier's path. This article 1200 Error Message on a Lexmark X4250/X4270/F4270 All-In-One will help you identify and resolve the issue.

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Eroor 1200 is showing


The 1200 error indicates that either the cartridge/s is not properly installed or snapped in the cartridge carrier, the encoder strip (transparent strip behind the cartridge carrier) is out of place or something is blocking the cartridge carrier's path. This article 1200 Error Message on a Lexmark X4250/X4270/F4270 All-In-One will help you identify and resolve the issue.

May 30, 2011 | Lexmark X4270 All-In-One InkJet Printer

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Error 1200 is showing


The 1200 error could be caused by a cartridge not properly inserted in the carrier, encoder strip got unseated from its position or there's something blocking the cartridge carrier path. Try to refer to this article in the Lexmark website to determine what's causing this and resolve the problem: 1200 Error Message on a Lexmark X4250/X4270/F4270 All-In-One.

May 19, 2011 | Lexmark X4270 All-In-One InkJet Printer

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I cannot get the cartridge carrier to move to the centre to remove the cartridge. I get alternating J and E error messages


The error indicates that the print carrier stalled. Try to unplug the printer from the power source. Open the scanner unit to access the cartridge area. Check and remove any foreign objects blocking the cartridge carrier path. Hold the solid white strip and gently slide the cartridge carrier to the center of the printer. Remove the cartridges then close the cover.
Replug the printer to the power source. If error still appears, please contact Lexmark technical support for additional assistance. If no error appears, reinsert your cartridges. If error reappears after installing your old cartridges, replace the cartridges with different known working cartridges or better with new set of cartridges.
I hope this information has been helpful. Thanks.

Dec 13, 2010 | Lexmark X2650 All-In-One InkJet Printer

1 Answer

"Print carrier stall"?


Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).

carrierstall.jpg
Figure 1: Open Ink Cartridge Lids

Reseat the Ink Cartridges and Make Sure the Lids Are in Place
  1. Make sure the printer is turned on.
  2. Lift the printer's front cover.

    new_note.jpg Note: The ink cartridge should be in the up/loading position unless the printer is busy.
  1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.
  2. Remove the cartridges.
  3. Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.
  4. Replace the cartridges.
  5. Snap the lids closed.
  6. Close the printer's front cover.
  7. When prompted on the printer's LCD to choose New or Old, choose Old.
  8. Press Select.
new_note.jpg Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

Back to Top
» Reposition the Encoder Strip
  1. Remove the power cord from the printer.
  2. Lift the scanner unit to expose the inside, where the printer cartridges are located.
  3. Gently slide the ink cartridge carrier to the middle of the printer.
  4. Gently move the top part of the printer belt to the right.
  5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.

    968_encoder_left.jpg
    Figure 1: Inkjet Printer Encoder Strip

  6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
  7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
  8. Once the encoder strip has been re-seated, close the scanner lid.
  9. Re-connect the power cord to the printer.

Jul 18, 2009 | Dell 922 All-In-One InkJet Printer

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Dell Printer A940 Hardware error


Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).

carrierstall.jpg
Figure 1: Open Ink Cartridge Lids
Back to Top
» Reseat the Ink Cartridges and Make Sure the Lids Are in Place
  1. Make sure the printer is turned on.

  2. Lift the printer's front cover.

    new_note.jpg Note: The ink cartridge should be in the up/loading position unless the printer is busy.
  1. Squeeze the tabs on the cartridge lids and lift the cartridge lids up. The cartridge pops up when the lid is fully lifted.

  2. Remove the cartridges.

  3. Make sure that all of the protective tape has been removed from the contacts on the ink cartridge.

  4. Replace the cartridges.

  5. Snap the lids closed.

  6. Close the printer's front cover.

  7. When prompted on the printer's LCD to choose New or Old, choose Old.

  8. Press Select.
new_note.jpg Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

Back to Top
» Reposition the Encoder Strip
  1. Remove the power cord from the printer.

  2. Lift the scanner unit to expose the inside, where the printer cartridges are located.

  3. Gently slide the ink cartridge carrier to the middle of the printer.

  4. Gently move the top part of the printer belt to the right.

  5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.

    968_encoder_left.jpg
    Figure 1: Inkjet Printer Encoder Strip

  6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.

  7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.

  8. Once the encoder strip has been re-seated, close the scanner lid.

  9. Re-connect the power cord to the printer.

Jul 03, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

Cleaned my all in one, now I have blocked/stuck page rest panels that won't act correctly


To solve the printing problem..


# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
# Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.

1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.

# Reinstall the cartridges, making sure you snap them correctly into the printer.


Hope this help. Please Rate My Response! Thanks!
PREM

May 26, 2009 | HP PSC 500 All-In-One Printer

1 Answer

Lexmark X5495,Error 1203, Says Clear Carrier Jam


Power off the All-In-One (AIO) and remove the power supply from the back of the unit. Wait 30 seconds, then reinsert the power supply and power the AIO on.
Did the error message return?
Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved.
2 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit. 3 Remove both cartridges from the AIO. Close the top cover, reinsert the power supply, and power the All-In-One (AIO) on.
Did the error message return?
Yes: There is a hardware problem with the printer. Continue to Contacting Lexmark.
No: Continue to Step 4.
4 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit. 5 Insert the color cartridge. Close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Continue to Cleaning the Cartridge Contacts, then repeat steps 4 and 5. If you have already tried cleaning the contacts, continue to Defective Cartridge Test.
No: Continue to step 6.
6 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, gently move the cartridge carrier to the middle of the unit. 7 Insert the black cartridge. Close the top cover, reinsert the power supply and power the AIO on.
Did the error message return?
Yes: Continue to Cleaning the Cartridge Contacts, then repeat steps 6 and 7. If you have already tried cleaning the contacts, skip to Defective Cartridge Test.
No: Print a test page. If the test page prints, the error is resolved.

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'carrier path blocked'


Open up the compartment to the check for anything blocking the cartridge carrier from moving
check for correct placement of the cartridge
close the compartment

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