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My dyson turbo brush won't spin, and doesn't seem to be sucking either. Not sure what to do

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Sounds like the reason the brush is not working is the belt that drives it has either split or just come off If it is not sucking there must be a blockage in the tubes simply take them of and clean

Posted on Aug 02, 2010

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Posted on Jan 02, 2017

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Dyson DC28 is not picking up anything but brush is working and there there is some suction


Did you take it to a service center that does Dyson warranty work? If not you may want to. A DC28 is not easy to work on without the proper tools and repair manuals.

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    My dyson hose sucks good but, when i put handle down, it won't **** but brush does turn


    I just had the same problem....suction from wand, but no suction from soleplate, the brush bar spins. Did all the troubleshooting steps on dyson.com but they didn't work...dyson.com says need to take to repairman, being a diyer I went to search engine. I didn't find a fix, however I found one myself....it appears the vac can get stuck in floor mode or in between modes....the dial on top on dc07 ....selector of floor or carpet..try pushing it back and forth to see if that puts it in carpet mode...check for suction or try vacuuming...if that doesn't work, looking at vac from behind vac on the right hand side is the selector dial..on top of bottom portion of vac.....with vac in upright position, recline it as if about to vacuumn floor...look down at selector area ...you should be able to see a rectangular type button exposed ..push this to reset position...you may have to push it a few times...then try vacuumniing.....I finally had suction from soleplate!! Another tipoff to this problem is my selector dial would not stay in place would pop I to carpet by itself, but only halfway....fro a long time my vac would work but not very well...had to go over same area.4-5 times..What a workout! The first time I contacted dyson via tele the rep had me remove some stuff and I was able to look at area below selector...what I saw was two holes, one hole was only over the other hole half way...hence at that time I had only part suction since holes were not aligning properly....I read somewhere as a further tip to get suction to engage, while vac is reclined step on front edge of vac head it said you'll get more suction that way, I haven't tried that, but thought it may help someone

    Feb 16, 2013 | Dyson DC07 Animal Bagless Upright Cyclonic...

    1 Answer

    Brush doesnt turn


    Look for the reset button on the side of the brushbar housing - there should be a red sticker and a red button. Push it once. It's
    not gonna stay depressed, it's gonna pop right out - that's normal.
    - Step on the red pedal on the back
    - Turn the machine on with the red power button
    - Press the gray button next to the red power button - this is the ON/OFF switch for the brushbar - if it doesn't spin, press and hold the gray button down for 10 seconds
    - If it still isn't spinning, remove the brushbar and make sure nothing is blocking it and withholding it from spinning
    this link is for the manual..
    http://media.dyson.com/downloads/UK/floorcare/Manuals/DC24_allfloors_uk.pdf

    Sep 23, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Dyson DC41 brush won't spin


    You need to check the belt hooked to the side of the brush (sometimes hidden by plastic)

    Jun 26, 2012 | Dyson Bagless Upright Vacuum DC41 Animal

    1 Answer

    Dyson DC08 turbo brush won't turn but have suction in tube


    Hi Cathy,

    I'm sorry to hear you're having difficulties with your DC08's turbo brush. As you've already checked the machine for blockages and washed the filter, I'd encourage you to get in touch with us directly so we can provide further assistance to help resolve this.

    You can call us on 0800 298 0298 - our UK Helpline is available from 7am until 10pm, 7 days a week. It will help if you have the machine to hand when you call.

    We'll look forward to hearing from you.

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Feb 26, 2012 | Dyson DC08 Hepa Allergy Bagless Canister...

    1 Answer

    Brush inside main head doesn't spin, and stops spinning immediately after prompting it to spin. seems like the motor stop turning brush, however when i open main head and cover suction hole for a...


    Hi there,

    Sorry to hear you're having difficulties with your DC14. If the brushbar won't run when the cleaner is in contact with the carpet, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Customer Service

    Jul 13, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

    1 Answer

    Brush wont turn belt not broken no sure how to get to shaft to see if it is turning


    Hi there,

    Sorry to hear you're having difficulties with your DC07. If the brushbar in your cleaner doesn't seem to be rotating, please check you have the brush control set to 'Carpets', as it won't rotate when set to 'Hard floors', or if the cleaner is standing in the upright position.

    If the brush control is set correctly and the brushbar still won't turn, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support

    Jul 09, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

    1 Answer

    My dyson is not sucking. There is no clog and the spinning brush on bottom is spinning.


    Even though the brush is spinning, you probably need to replace the belt because it is stretched. It is probably slipping on the beater bar. bbDo you ever smell rubber burning while vacuuming? If so, it is the belt.

    Jim

    Nov 30, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

    1 Answer

    Beeter brush not spinning


    Hi If the Dyson has a brush protected switch on the left hand side of the machine, then it has a drive belt that can only be replaced by a serviceman or Dyson repairer. If the Dyson doesn't have brush protection, then pop open the sole plate and change the drive belt.

    Apr 01, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

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