Question about Brother Multi-Function Center MFC-240C All-In-One InkJet Printer

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I have the Brother MFC-240C printer connected to by laptop. I have Vista 64. The printer works but I cannot scan, it says connecting to computer but nothing ever happens. What do i do?

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  • Brother Master
  • 5,384 Answers

First do you have the full software installed? Select your version of Vista (32- or 64- bit) here: http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_top.html?reg=us&c=us&lang=en&prod=mfc240c_all

If you attached the USB cable to the computer and the printer before installing the full software, uninstall the generic driver that you have running and then unplug the USB cable before installing the full software. (Generic OS drivers often only run the printer on an all-in-one.)

Next replace the USB cable (scanning requires bi-directional communication and thus can fail when the printer works). If you have a USB hub or print server, try a direct connection. Try starting your scan from the computer. (Launch the software (PaperPort SE) and hit the scan button, if your installation CD had a Vista compatible version. Otherwise, try to scan in Paint (File > Import from Camera or Scanner) or Windows Fax and Scan (New Scan))

Next make sure that the monitor program is running if you want to launch the scans from the unit. This is the ControlCenter 3 - and you need to set the destination buttons for the scanner in the software. Look for the Device Button tab for each of the scan icons in the software.

I hope this helps.

Cindy Wells

Posted on Aug 01, 2010

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