Question about Canon PIXMA MP830 All-In-One InkJet Printer

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Canon PIXMA MP830 not printing black ink. Other colors work fine on the test. It's the big black cartridge that isn't working. I took out the printhead, soaked it in rubbing alcohol and used a Qtip to clean all the areas of the printhead. I am using cartridges from inkfarm, not orignal Canon ones. They've been working fine. I was in the middle of doing a huge print job (over 1,110 pages) of black ink.

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  • hawaiisurf Aug 02, 2010

    I'm answering my own question, as I just figured out how to fix this. The additional step was to used "canned air" to blast out the printhead slits. Everything works fine now.

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6 Suggested Answers

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Posted on Jan 02, 2017

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duane_wong
  • 6826 Answers

SOURCE: Canon PIXMA 830 will not

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp830#ServiceAndSupport
The above is for a Pixma MP830, I'm guessing that this is what you meant by the 830 model.

Issue: Black ink does not print
Solution: The Print Head may need replacing - MP830


Replacing the print head The print head may need replacing if, after all print head and ink tank troubleshooting has been performed:

  • The nozzle test appears broken or to have horizontal white streaks.
  • One or more of the colors is missing from the Nozzle Test.
  • The colors are incorrect on the Nozzle Test.
  • A print head error is indicated on the unit.
  • The printer powers off when the print head is installed.

If your printer is still under warranty:
You may resolve the issue by taking your printer to an Authorized Service Facility ( Find a Service Location) , or,
For toll-free technical support, please call 1 (800) 828-4040 begin_of_the_skype_highlighting 1 (800) 828-4040 end_of_the_skype_highlighting during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m.. EST, excluding holidays).

If your printer is no longer under warranty:
For technical support, please call 1 (800) 828-4040 begin_of_the_skype_highlighting 1 (800) 828-4040 end_of_the_skype_highlighting during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. EST, excluding holidays). Pay for support is required on all units outside their original warranty, unless covered by a Canon Extended Service Plan. If it is determined that the problem you are experiencing is due to a failure of the printer's hardware, the pay for support charge will be canceled. If your out of warranty printer is determined to have a hardware problem, you have the option to purchase, at discounted pricing and free next business day shipping , a new or refurbished product from our current product line, which includes units with Canon?s new ChromaLife inks, PIXMA Technology, and a limited manufacturer?s warranty.
  • You may purchase a print head* through an Authorized Service Facility ( Find a Service Location) , or by calling 1-800-828-4040 begin_of_the_skype_highlighting 1-800-828-4040 end_of_the_skype_highlighting between 8:00 a.m. and 12:00 a.m. midnight, EST, Monday through Sunday. When calling, speak the phrase "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance. Be sure to have your model number (MP830) or part number (QY6-0061-010) ready for the sales person.

    * Please be aware that a print head may not correct the issue and the part is not returnable.

Posted on Aug 01, 2010

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  • 1 Answer

SOURCE: HP OfficeJet 9110 All-In-One Problem

Please help....I have the same issue.

Posted on Nov 20, 2008

rhoncruz
  • 134 Answers

SOURCE: #5 black ink cartridge skips through the middle occasionally

Replacing the print head
The print head may need replacing if, after all print head and ink tank troubleshooting has been performed:

  • The nozzle test appears broken or to have horizontal white streaks.
  • One or more of the colors is missing from the Nozzle Test.
  • The colors are incorrect on the Nozzle Test.
  • A print head error is indicated on the unit.
  • The printer powers off when the print head is installed.
I hope it helps!!!

Posted on Dec 02, 2008

vegakitten20
  • 685 Answers

SOURCE: canon ip5000 won't print black

try taking the cartridge out and cleaning it then replace it after that unplug it for a couple minutes and then plug it back in and let me know what happens

Posted on Jan 17, 2009

  • 2692 Answers

SOURCE: My HP officejet 9110 all in one say REPLACE YELLOW PRINTHEAD

Here is the link for the program for cleaning the printheads on your model printer:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=376170&prodTypeId=18972&prodSeriesId=376170&objectID=c00068412#A1

Posted on Feb 16, 2009

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1 Answer

Black ink not printing. Will print a page fine that has color on it. If just black text on a page it is very light and sometimes skips every 3rd or 4th line


Seems like Black cartridge is either empty or clogged. If you are sure that cartridge got ink in it then remove it and soak (surface only) of the head into hot water for about 15 seconds and test it by rubbing the head onto a cloth. If no ink comes out then try again.

good luck

please vote so I can continue sharing

Nov 09, 2010 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Canon PIXMA 830 will not print from big black ink cartridge. This is normal printing on regular paper. I took out the printhead and soaked it in rubbing alcohol and also used a Qtip to clean the whole...


http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp830#ServiceAndSupport
The above is for a Pixma MP830, I'm guessing that this is what you meant by the 830 model.

Issue: Black ink does not print
Solution: The Print Head may need replacing - MP830


Replacing the print head The print head may need replacing if, after all print head and ink tank troubleshooting has been performed:
  • The nozzle test appears broken or to have horizontal white streaks.
  • One or more of the colors is missing from the Nozzle Test.
  • The colors are incorrect on the Nozzle Test.
  • A print head error is indicated on the unit.
  • The printer powers off when the print head is installed.

If your printer is still under warranty:
You may resolve the issue by taking your printer to an Authorized Service Facility ( Find a Service Location) , or,
For toll-free technical support, please call 1 (800) 828-4040 begin_of_the_skype_highlighting 1 (800) 828-4040 end_of_the_skype_highlighting during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m.. EST, excluding holidays).

If your printer is no longer under warranty:
For technical support, please call 1 (800) 828-4040 begin_of_the_skype_highlighting 1 (800) 828-4040 end_of_the_skype_highlighting during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. EST, excluding holidays). Pay for support is required on all units outside their original warranty, unless covered by a Canon Extended Service Plan. If it is determined that the problem you are experiencing is due to a failure of the printer's hardware, the pay for support charge will be canceled. If your out of warranty printer is determined to have a hardware problem, you have the option to purchase, at discounted pricing and free next business day shipping , a new or refurbished product from our current product line, which includes units with Canon?s new ChromaLife inks, PIXMA Technology, and a limited manufacturer?s warranty.
  • You may purchase a print head* through an Authorized Service Facility ( Find a Service Location) , or by calling 1-800-828-4040 begin_of_the_skype_highlighting 1-800-828-4040 end_of_the_skype_highlighting between 8:00 a.m. and 12:00 a.m. midnight, EST, Monday through Sunday. When calling, speak the phrase "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance. Be sure to have your model number (MP830) or part number (QY6-0061-010) ready for the sales person.

    * Please be aware that a print head may not correct the issue and the part is not returnable.

Aug 01, 2010 | Office Equipment & Supplies

1 Answer

The printer will print ok in color, but will not print black ink. No copy or printing.


My best guess without knowing more is that your printer has both a color print cartridge and a black ink print cartirdge. Replace the black ink cartridge and you should be fine. You might also find that replacing the entire printer is less expensive....All the best!

Nov 06, 2009 | Canon PIXMA MP830 All-In-One InkJet...

2 Answers

Need to replace ink cartridge


http://reviews.cnet.com/multifunction-devices/pixma-mp830-office-all/4505-3181_7-31785803.html

Replacing the five ink tanks (cyan, yellow, magenta, black dye, and black pigment) is a simple task. The top of the printer flips up to reveal the ink tanks and the printheads, and by flipping a lever, you can pull out each tank individually. Being able to replace individual tanks is a boon, as you won't waste colors you use less frequently. Also, you won't need separate photo ink to print photos, which we appreciate. Canon ships the Pixma MP830 with full ink tanks. Replacement color and dye-based black ink tanks cost $14.25 apiece, while the pigment-based black ink tank costs $16.25. Canon estimates the cost per page for both black text and color text to be an inexpensive 2 cents.

May 31, 2009 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Canon MP830 printing with interlacing shades of black


your printer cartridge or head unit ink channel (some of color or black ink channel) constipated, you may try:
1) if your ink cartridge is not new, take out the cartridge put the bottom surface touch cleaner liquid(special for ink printer) or water for 1 hr (you can see ink spread water), then set back and test. refill enough ink maybe necessary.
2) still trouble, you need clean print head ink channel to do same thing above, if your print head is separated from the cartridge.

Feb 05, 2009 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

#5 black ink cartridge skips through the middle occasionally


Replacing the print head
The print head may need replacing if, after all print head and ink tank troubleshooting has been performed:

  • The nozzle test appears broken or to have horizontal white streaks.
  • One or more of the colors is missing from the Nozzle Test.
  • The colors are incorrect on the Nozzle Test.
  • A print head error is indicated on the unit.
  • The printer powers off when the print head is installed.
I hope it helps!!!

Nov 29, 2008 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

Trying to reset chip on refilled ink tank on CANON MP830


Looks like Fillserv.com has a chip resetter for the CLI8 color cartridges, but I don't know if that unit will reset the big black PGBK cartridge in the MP830.

Nov 03, 2008 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

Canon Pixma MP830


pleaz alihn the new cartridde by programing or change the ink ,it may be dry

Sep 14, 2007 | Canon PIXMA MP830 All-In-One InkJet...

1 Answer

USB001


Aligning the cartridge has nothing to do with the problem of the u150 error that two of the same ink tank cartridges are installed. It's a defective chip in the ink cartridge, as soon as I placed a new cartridge in it worked like a charm. HOLD ON TO YOUR INK CARTRIDGE RECEIPTS, because if this happens to you and the cartridge is obviously new....the store of purchase should provide you with a replacement (+ if you don't want to make a 2nd trip, some stores have the mp830 on display and you can have them toss the cartridge in and check to make sure the chip is working properly). IF THE STORE WON'T REPLACE THE DEFECTIVE CARTRIDGE, contact CANON (USA 1-800-828-4040)and explain the problem & hopefully the will stand behind their product and replace the defective cartridge.

Sep 11, 2007 | Canon PIXMA MP830 All-In-One InkJet...

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