Well, unfortunately I do not know how to replace that one thing...BUT, I found a
different way to fix problem.
Rubbing alcohol on the rollers.
Doesn't help the bypass feeder, but it also has averted either buying a new machine
or spending $300-$500 or getting it fixed. (It was a $900 maching to begin with and
is only a year old with about 25,000 copies.
Clean photosensor or replace actuator on feed roller assy , try to use caned air to blow off sensor located above tray , if you reach in tray slot after removing tray you can feel a black actuator that swings. look there !
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If the paper size is correct in the printer and the printer and it's possible to print off a test print in both the printer control screen or directly from the print driver utilities if that works then the only thing I can suggest is the item you want to print is defaulted to a different size. i.e. Check that the word processor your using is set to the size you have in the printer. Imperial size pages will look very similar on screen as does the A4. Printers don't automatically fix paper print sizes you just have to check and recheck for differences. Removing the tray only reafirms to the printer that the size might be incorrect and your going to fit the correct size.
As for the red light all printers behave differently in certain error conditions. Have you also tried to print out something you printed at a time the printer was working correctly. In other words try printing out a different file. Maybe, trying to print off a test print of one line of the alphabet, and then go from there.
Once you have the message, try removing the paper from the bypass tray, then introducing it again. Alternatively, leave the tray empty then send the data, when it asks for paper, introduce your 11 x 7, and it should work.
pull cassette out and look inside the cassette bay on the left side. there is a white gear that lifts up your paper. that might have come unseated. make sure its seated in right by pushing it back in. last but not least, make sure you don't have your rear paper stopper in cassette pushing paper too hard against the front of cassette preventing paper from raising up.
On printer check media/paper type tray 2 or 3 is plain and tray 2/3 is set for letter paper size too, via printer control panel. Also check under paper handling other options for tray 1, also on tray 2 and 3, I think there is a blue little round switch on left should be set as letter not custom.
Some paper types cannot be feed from anywhere else but tray1/bypass ie labels/laminate/card stock.
Check print driver on pc has tray 3 option installed and is not set as default to print to manual bypass/tray 1
light flashing cause printer wants paper type/size that it "thinks" it hasn't got in tray 2/3
When that message is displayed, the printer thinks the output tray is full of paper and it won't print any more because there is no room left to spit pages out. If the output tray isn't full of paper, the sensor that detects paper there might just be dirty or dusty.
That sensor is a black sensor that should be located just at the point where the paper exits the machine, above where the paper comes out. Blow some compressed air on the sensor to try to clean it off and see if that clears your error message.
Is this a top feed - that is paper loaded on top at the back
bottom feed from a tray underneath?
Top feed take one sheet of paper and gently push it down whilst the printer is trying to grab it.
Tray feed - take tray out make sure no paper fragments are in the tracks and find a nail board and gently abrade the pick up rollers.