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You will need drivers for your sound card. Go to Control Panel.....select Device Manager....find your sound card on the list.....Right click on it and select Properties........select drivers tab.......have windows look for drivers and install. You can also install your card in ADD/REMOVE HADRWARE in control panel. Have windows search for new hardware. When it finds your sound card follow prompts to install.
to solve this ...download uniblue driver scanner software from the following link http://rapidshare.com/files/194341808/Unibluedriverscanner.7z and after installing run a acn it will detect the outdated drivers and also give u the option to download the appropriate drivers automatically from the internet and install the same.
Is the driver installed properly try that if that is already done perhaps there is a special program it requires rare but not unheard of if you have a disc with the card see if it has a audio program with it.
Check whether the sound card drivers compatible with your present operating system. if your Pc built with Vista OS. then Get a vista driver from its official website.Some times When you install any devices or driver that might change the system files. even it may corrupt the files due to its incompatibility. Some mother board and Bios does not support some type of Sound cards . if your Motherboard has onboard audio .then disable it through Bios utility. uninstall the sound card,drivers. Remove the Sound card. REplug it. Restart the Pc. this time you can get add new hardware window. install the drivers. if problem still persists contact service centre.