You mentioned that this was just purchased, Something to check is to see if there were any "shipping tape" small pieces of tape that are placed in the feed tray, inside the printer, etc to keep all the parts from moving during shipment. It is possible that one of these little buggers is either still in place, or has been pulled into the moving parts of the printer.
Update your printer drivers, go to the printer manufacturers website and then search for the printer on there.
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