Question about Kenmore Washing Machines

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I washed a twin size comforter (which I have done many times) and machine started making noise and the agitator wasn't spinning. What could be the problem?

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  • trasut16 Aug 01, 2010

    I washed a twin size comforter (whixh I have many times before) but this time the washer started making a noise and would not agitate. Any solutions?

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  • Master
  • 6,784 Answers

HI, If this unit is not a heavy duty type, washing comforters, no matter how large or small they are, will eventually damage the balancing assembly and overstress the agitator assembly, as well. You may have had success during your previous washes with this comforter, but it seems that this issue has finally damaged your agitator or drive assembly.

With that said; I will need your entire model number. This is a very important ID tag that will be needed to accurately diagnose the issue and provide proper part numbers and diagrams for the repair procedure, as well. Please post the entire modle number that is associated with the affected unit, asap..

Thanks..

Posted on Aug 01, 2010

  • 9 more comments 
  • Michael Masters
    Michael Masters Aug 01, 2010

    Additionally, I have a few questions:

    1. Can the unit spin out as designed without noise present?
    2. Is the noise only present during the agitation cycle?
    3. Where is the origin of the noise? Is it near the bottom section of the unit, or local at the agitator assembly in the tub?


  • trasut16 Aug 01, 2010

    The noise is still present during the spin cycle and the noise seems to be coming from the right side. (if looking at the washer).It is a Heavy Duty

  • Michael Masters
    Michael Masters Aug 01, 2010

    Ok, I suspect that the coupler may have sustained damage. I will need the entire model number, if possible. I need to pull the correct schematics and part numbers associated with your unit. Please post the model number, asap..

    This unit may have a coupler(direct drive assembly) or it may contain a transmission assembly. I wont be able to differentiate until you post that model number.




  • Michael Masters
    Michael Masters Aug 01, 2010

    TOP LOADERS

    Look at following areas for the model number:

    * Rear Center Of Lid Well
    * Left Upper Back On Base Cabinet
    * Back Top Control Panel
    * Right Rear Corner Of Washer Top Lid
    * Open Lower Left Front Base

    FRONT LOADERS


    Look at following areas for the model number:

    * Rear Center Of Lid Well
    * Left Upper Back On Base Cabinet
    * Back Top Control Panel
    * Right Rear Corner Of Washer Top Lid
    * Open Lower Left Front Base



  • trasut16 Aug 01, 2010

    sears kenmore model no. 110.20722990

  • Michael Masters
    Michael Masters Aug 01, 2010

    Thank you for that model number; One moment please...

  • Michael Masters
    Michael Masters Aug 01, 2010

    Ok, This will be a classic motor coupler issues. Washers with a direct drive motor have a motor coupler instead of a belt. The motor coupler consists of three plastic disks (or tri-stars) with interlocking tabs. Those tabs can wear and break which results in slippage. The slippage causes little or no power to be transferred to the transmission. A worn motor coupling can result in weak or no movement of the agitator and spin basket. Inspecting the motor couplers requires removing the motor, which is fairly easy to do. First;Remove the cabinet, then. Locate the motor. The drain pump is mounted to one side of the motor. You do not have to remove the hoses from the pump unless they prevent you from moving the pump out of your way. If you must remove the hoses, label where they connect first. To disconnect the hoses, pinch the wire clamps with pliers (or loosen the screw) and slide the clamp farther up the hose. Slide the hose off of the pump port.There are two clips that secure the pump housing to the motor. Use a screwdriver to pry up the clips and remove the cover. Next, slide off the pump to reveal the motor. Disconnect the wiring harness from the motor, do not pull on the wires themselves. The motor typically is secured with retaining clips and bolts. Remove the bolts and use a screwdriver to pry up the clips (if present). Remove the motor.Now; Mounted on the shaft of the back of the motor you will find the motor coupler. Separate the three disks and inspect them for damage. If you find cracks or excessive wear, replace the coupler.

    Click here to access an exploded diagram of the brake/clutch/gear case/motor and pump assembly.

    The affected parts will be labeled number 13 on the diagram provided. This diagram is basically a visual layout of what is stated in my procedure posted above. The motor will be labeled number 19 and the clutch will be labeled number 5. The drain pump is labeled number 22. The coupler will need to be replaced. The procedure above and the diagram will help you achieve this repair.




  • Michael Masters
    Michael Masters Aug 01, 2010

    This model apparently dose not have a service manual attached to its build, but the direct drive assembly is quite common and this unit is actually manufactured by whirlpool. Due to this occurrence, i will post a direct drive manual that will help with the dissembling proceed.You will need a spanner wrench to remove the spanner nut that holds the inner tub in place. The inner and outer tub must be removed to access the assembly and coupler. The cabinet as well.

    Click here to access the service manual.


  • Michael Masters
    Michael Masters Aug 01, 2010

    The manual is quite large, so please allow time for it to download to your PC.

  • Michael Masters
    Michael Masters Aug 01, 2010

    Here is a great video that will give you a visual reference:




  • Michael Masters
    Michael Masters Aug 01, 2010

    The part number for your new motor coupler will be 285753A. Click on that number to purchase, if you wish. You will also need the spanner tool to remove the spanner nut. You can purchase it here as well.

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  • Master
  • 2,468 Answers

If this unit has the clothes-mover type agitator and it sounds like a clatter type noise its the dog-cam set and thrust washer.bearing under the clothes mover portion of the agitator,remove the softener dispenser cup then the 7/16" bolt down inside and remove the clothes mover to reveal the dog-cams

Posted on Aug 01, 2010

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