Question about Philips Audio Players & Recorders

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My computer does not recognize my player. this happened when I tried to add new songs. I have room on it because I hooked it up to my computer at work and it recognizes it. any suggestions?

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  • maxwell187 Aug 01, 2010

    My computer does not recognize my mp3 player. I ned very basic instructions. ex start by going to the control panel etc...

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2 Answers

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  • Philips Master
  • 19,396 Answers

Hi.

If a different computer recognizes the player, then the problem is not the player, but either the cable used (if using cable) or the computer itself.

Do the following:

If using USB cable, Hub or extension, replace the cable or bypass it. Connect the player directly to USB if possible.

Disconnect all USB devices from computer. Disconnect the computer from power, at the same time remove battery if the computer is a laptop.Wait ten minutes to allow power draining completely.
Connect back power, keyboard mouse and monitor (if this is a PC), restart and connect the player.

If that does not work, try doing a system restore to a recent date before the problem started. You find system restore on Start>Programs>Accessories>System Tools>System Restore.
All settings will be back to the chosen date.

If using a determined software to sync the player (eg.ITunes), try reinstalling the software.

If still no luck, then there is a system related software problem or an hardware problem with the USB on computer. Common procedure is reinstalling system, and if that does not work, testing for a possible hardware fault.

Try the steps above, usually system restore or disconnecting will fix the problem.

See also: My computer does not recognize the MP3 player

Posted on Aug 01, 2010

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  • Master
  • 4,281 Answers

First make sure usb cable connected to player is working fine.
try it in different usb ports.
Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
then check.
Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11 CE-BFC1-08002BE10318}
And remove upper filter and lower filter.Then restart computer then check.
Try your harddrive in different computer .
Let me know if you need further assistance.
Thanks for using FixYa

Posted on Aug 01, 2010

  • 4 more comments 
  • maxwell187 Aug 01, 2010

    I am very bad at understanding computer languag. what is the windowns key and rkey sorry

  • maxwell187 Aug 01, 2010

    now I am really an idiot there is no key tha says local

  • maxwell187 Aug 01, 2010

    lets start over where do I start? do I open up windows do I start with my computer

  • Start you computer.
    Then if you use windows xp or vista or win7 then go to start->run or type in search "run" without "" then you can see run in lists then click on run .Then you can see run .Then follow my first email solution and check.Let me know if you need further assistance.Thanks for using FixYa

  • maxwell187 Aug 01, 2010

    this did not work it says the specific service does not exist as an installed service.

  • maxwell187 Aug 02, 2010

    my usb cord is fine and now i have tried to reinstall my mp3 player with no luck. any other suggestions?

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Posted on Jan 02, 2017

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