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When I log on to my computer there is a red cross on my Norton icon, which tells me that there are 2 problems with norton effecting my security. problem 1. being the Intrusion prevention is off and I cannot work out how to get it back on. Also my live update is not working and my account advises that I have 339 days left and 2048mb available for online back up, I also cannot work the online backup, when I try it says it is not available.

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You need to re install the norton because the program itself is corrupted that's why you cannot online the or on the norton icon.

Posted on Apr 24, 2008

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Try 1st to goto the norton web site, they should have your account and they should help you reastablish yourself.

Posted on Apr 24, 2008

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7 Answers

My emachine T3624 i bought used, and i cant get norton off of it,


Hi and welcome to FixYa,

Norton has a habit of being so good that it interferes with some normal activities. Should you wish to uninstall a Norton product and if at all possible, download and run the Norton Removal Tool. Soon as the Norton Product is un-installed, remove the remaining Symantec folders in Common Shared folders. Thereafter, pls follow below procedures:
  1. On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer.
  2. Delete the program installation folders for all Symantec program that were installed.
  3. If you accepted the defaults, the installation folders will be in C:Program Files and will have the name of the program that you installed.
Below listed are the default program folder names and locations listed by program:
  • C:Program FilesNorton Internet Security
  • C:Program FilesNorton SystemWorks
It would help to configure Windows to show all files.
  • Click on "Windows Key" and select Control Panel
  • Double click on Folder options.
  • Click on View Tab
  • Un-check "Hide file extensions for known file types."
  • Under the "Hidden files" folder, click "Show hidden files and folders."
  • Click on Apply
  • Click on OK.
Having performed the above, search for and delete all Symantec folders.
  1. Click on "Windows Key" and select Computer.
  2. Double click on C Drive
  3. Go to the following locations and delete the following folders.
  • c:Program FilesNorton Internet Security
  • c:Program FilesCommon FilesSymantec Shared
  • C:ProgramDataSymantec
and delete all the 3 folders.

Finish by cleaning up the Registry:

CAUTION: you must back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified.
  • Click Start and then Run.
  • Type REGEDIT into the Run dialog box when it comes up and then click OK.
  • The Registry Editor will open.
  • Navigate to and select the following key:
HKEY_LOCAL_MACHINESOFTWARESymantec

  • Press the Delete key on your keyboard and click Yes to confirm.
  • Navigate to and select the following key:

HKEY_CURRENT_USERSoftwareSymantec

  • Press the Delete key on your keyboard and click Yes to confirm.
  • Click on File in the top toolbar and then click Exit.
  • If the error message is still there, go to Start and search for SymAddln and if found one entry in C:/Users/user name/Favorites/Internet Shortcut and delete it and reboot your computer.
Pls post back results. Good luck and thank you for using FixYa.

Jan 27, 2009 | E-Machines eMachines Desktop PC

4 Answers

Virus MS AntiSpyware 2009


HI,

Your PC has been effected with spyware.You can try using a spyware software like webroot 2008 to remove this.

This is the only solution to fix this thing.

Dec 30, 2008 | PC Desktops

1 Answer

When I connect to the Internet The Norton icon in my tray turns red and is crossed when I open Norton it says my identity is at risk fix now. So I fix now but when I connect to the internet again the same...


completely uninstall norton antivirus and with proper updates once again install the anti virus ..........

there may be some corrupt file so have try to what have i mentioned .................

Oct 21, 2008 | PC Desktops

1 Answer

My norton icon is showing a red cross on it saying its at risk and to scan it. but it wont scan


You probably have a spyware or adware problem. Do a Google on Ad-Aware, dowload and install it, and try running it. If that doesn't work, go to the Tech Support Guy forum (Google it), register as a member, and ask for help in the Security forum. They will help you clean your computer up, free of charge.

Jul 31, 2008 | PC Desktops

2 Answers

Are norton security says that are security status is at risk.tried fix now a few times,doesnt work.says spyware defs at risk.virus spyware scan at risk.protection updates at risk.please help


In my experience Norton can become flakey at times. Make sure your subscription to norton has not expired. Otherwise try un-installing norton and re-installing it. Part of it may have become corrupted.

Jei

Jul 28, 2008 | PC Desktops

1 Answer

Bought a new computer in December 2007 and it came with the Norton 3 Month free trial(Norton 360- 2007). I want to uninstall it, but it keeps telling me it can not uninstall and says Error 21. How do I...


IF Norton is running (you'll see the icon next to the clock) you have to stop the service first. You might be able to right click the icon, and tell it to exit, or go to Task Manager, and stop the processes related to Norton. Once you have the processes stopped, then try uninstalling it.

Jul 25, 2008 | PC Desktops

1 Answer

I installed Norton 360 security software yesterday and today a pop up tells me there is a problem with the set up and I should try to install again with the same CD when I start to do this the CD pop up...


Deans867,

read carefully..Its probably telling you to insert the CD so it uninstalls and then re-installs Norton 360. When it uninstalls it gives u a warning message "you will loose 366 days. .. "

Just a Note: Norton 360 will slow your PC down. and do unwanted things. I have trouble shot issues involving Norton 360 and wireless connection issues amongst many others.. If you can return it your better off without it.

It is cheaper and more effective to purchase such products as:
AVG or Kaspersky
or maybe even a Opensource Freebie like:
Calmwin from Sourceforge.net

Good luck,

djEnigma

Apr 10, 2008 | PC Desktops

1 Answer

MonaRonaDona virus


right click the icon of norton and then click minimize or drag the icon going to taskbat

Mar 31, 2008 | PC Desktops

1 Answer

Please completley remove the norton security from my computer...trying to run something comcst says you need to do something to rmove it...please do asap ...thank you


Go into Control Panel, then Add/Remove Programs. Wait for the list of all programs to load up.

Go down through the list and look for Norton Internet Security. Remove it. It will take a very long time, sometimes 1/2 hour or more depending on speed of computer. Reboot the computer after it has been removed, especially if/when it asks you to reboot after the process.

After rebooting, go back into Control Panel, Add/Remove Programs. Look for Symantec or Norton's Live Update, remove that as well. Also remove any other Symantec/Norton Anti-Virus or Internet Security programs as well. Then reboot the computer again.

Your computer should be much, much faster now. So now you need a new Anti-Virus program...

I've found in my experience that Norton and McAfee do more damage to some computers than good, besides the fact that they are severely over-priced. I would NEVER install either Norton (Symantec) or McAfee on anyone's computer. Matter of fact, I just had to remove Norton 2008 from a lady's computer today, an old Dell 2400 because her system was too old and slow to run new Norton.

My suggestions for much better anti-virus would be...

- Kaspersky Anti-Virus (search for it on Google, etc)

- Trend Micro PC-Cillin Anti-Virus (search for it on Google, etc)

- AVG Free Anti-Virus at http://free.grisoft.com, they also have more elaborate versions with more protection for a cost.

I personally use AVG on my computers, and my family does as well. It's very effective and gets out viruses that even Norton cannot remove.

Mar 12, 2008 | PC Desktops

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