Question about Miele s558 Silver Moon Vacuum

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We have a Miele Silver Moon vacuum that isn't

We have a Miele Silver Moon s558 vacuum that isn't picking up cat hair from our carpets. We have two cats (one with medium hair, and the other with very fine, long hair), and medium-deep pile carpet though 80% of our home. After vacuuming, the cat hair ends up in small clumps on the rug but they aren't picked by the large powered head. I either have to hand-pick the small clumps from the rug or use crevice attachment to vacuum the clumps up individually. We change the bag regularly, and it works fine on other surfaces (i.e., plenty of suction power). Am I just expecting too much from a Miele? Does it need service? Is there another vacuum that would meet our needs better? Thank you for your help!

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Hi dear.There are two type of attachments for this vacuum cleaners to pick up the pets hair,fluff & so on.They call it"Turbo & Power Brush".Turbo brush operates with machines suction & Power one operates with small electric motor which is built in the unit.They work with the same prenciple.There is a belt drives the rotary brush.OK.there are two small yellow screw underneath the unit.Please undo them,take of the cover & clean the rotary brush,check for the belts tension.It should be enough tight to drive the brush.If not ask for spare part from Miele in your country.After cleaning please put it back in order.To test it,attached to the vacuum.Turn the power on for Turbo brush,as long as suction starts,brush should start turning too.For the Power one,there should be power button on the handle to turn it on & off.Press it.It should work.On both of the unit,brush should spin good & strong enough to do the job when it's attached the surface you are vacuuming.Check the brush after each use,cleaned if neccesary. I hope that helps.Thanks.

Posted on Aug 29, 2010

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Sounds like you need to replace the belt. The large power head (SEB 226) that used to be available with the Silver Moon had a rubber belt that needed replacing every 6 months or so. Unfortunately, many people don't know this. Head down to your local Miele dealer and pick up a belt, which should run you about $4. Bring your power head with you, as most Miele dealers will replace the belt for free while you wait. If they don't, here's how you replace your belt. Turn the power head upside-down. Remove the screws from the silver baseplate and lift the rear of it up so that it rotates toward the front of the head and comes free. Now you will see the belt-guard which is covering the belt at the brushroll. Lift it free and set it on top of the silver baseplate so you don't forget to re-install it. Now, there should be four screws at the corners which will hold the top cover of the head on. Remove these, flip the power head right-side-up, and make sure the elbow where you attach your wand is laid all the way down onto your work surface. Now lift the top cover off in the same way as you removed the baseplate. You will see the motor that drives the brushroll. Use a flat-head screwdriver to remove the old belt from the pulley, lift the front of the power head and pull the brushroll down and out of the head. You can take this opportunity to remove hair, thread, etc. from the brushroll. Place your new belt around the pulley on the brushroll, place the brushroll back into the power head, and feed the belt up through the slot. Here's where it gets a bit annoying. First, make sure the belt isn't pinned between the brushroll and the housing. Then, place a flathead screwdriver through the belt from the side opposite the motor pulley. Place the end of the screwdriver over the motor pulley and lever the belt up and onto the pulley. It may take you a few tries, so don't get frustrated. Now, make sure the brushroll spins freely by spinning it by hand. Place the top cover back on. Flip the head back upside down and replace the screws that held the top on, and then make sure to place the belt guard back into place. Replace the metal base plate, screw it back on, and you're in business. Cheers! -R

Posted on Sep 28, 2011

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Posted on Jan 02, 2017

reddevil6
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SOURCE: My Miele cat & dog

Will it power up without the hose attached? If it does then you have a clogged hose. If not, there is a circuit board by the motor that may be bad.

Posted on Mar 22, 2008

  • 10 Answers

SOURCE: I just bought a Miele s558 Silver Moon, seems like

good vacuums bags are very expensive and parts too
return it

Posted on May 13, 2010

  • 97 Answers

SOURCE: miele silver moon s558 powers up sometimes not

That's remarkably good news. You can almost certainly fix it for about twenty cents in about twenty minutes. First, open the main bag chamber, and remove the upper bag chamber lid. This can be achieved by gently prying back the tabs back by the hinges, and then sliding the whole thing upward. Next, you'll want to remove the exhaust filter and the two screws holding the control unit to the back of the vacuum. (The black part.) Lift up at the front of the control unit and it should lift away. This may make a terrifying snapping noise, don't worry about it. You didn't break it! Next you'll need to remove the screws that hold the main chassis onto the base. I believe there are roughly seven, in a perimeter around the chassis, if memory serves. Note that there are a couple up by the handle part. Once they're all removed, the whole thing should lift right off. Now, here's the actual cause of your problem. Over time, the cord reels in these guys start to wear out a little bit, and what happens is that the electrical contacts that keep power flowing through your reel start to move apart from each other. Locate the cord reel, which should be hanging out in the base area. Grab the white reel itself and wiggle it left and right. See all that play? So here's the fix: get a ziptie from an auto parts store or any place like that. Remove the screw holding the cord reel assembly into the machine and lift out the cord reel. When looking at the reel, you should be able to see the electrical leads that come out of the center of the wheel: one black, one white. On the OPPOSITE side of the reel from those wires, you're going to want to put the ziptie around that central axle. This will then take out all that slack you were feeling. Make sure you clip the end of the ziptie before you re-install your reel. Place the cord reel back in the body and then make sure you re-thread the cord through the hole in the back of the chassis. Place the chassis back on, replace the screws. Place the control unit back on, and replace the screws, snap the chassis lid back in, replace your bag and filter, and you should be in business. Please note that this works 99% of the time, but occasionally a reel will wear out to the point where this fix won't work. If it does, you do now know how to install it, so you shouldn't have to pay anyone else to do it for you. A new reel costs about $120, which is why I ALWAYS tried this fix first. Also of note: I wrote these instructions from memory, so if you're trucking along and you find that I've missed something somewhere, post another clarification request and I'll walk you through it. Good luck! -R

Posted on Sep 29, 2011

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I think it was made in 2008, I found a phone number 1-800-221-8227, maybe they can confirm

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Mar 11, 2011 | Miele s558 Silver Moon Vacuum

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My miele silver moon attachment brush stopped spinning. the belt looks good what could it be


It is most likely the hose. There are wires inside the hose that connect the speed and suction control on the handle, to the board inside the canister. After years of use, the wires can become damaged to the point that they wont complete the circuit anymore. Any vacuum store that sells miele will have the replacement hose. You can also get it from miele directly, or off ebay. Be careful going to the vacuum store if you dont have a trusted shop, as they make more money from the sale of a new vacuum, rather than a replacement hose.

Feb 20, 2011 | Miele s558 Silver Moon Vacuum

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I just bought a Miele s558 Silver Moon, seems like


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May 11, 2010 | Miele s558 Silver Moon Vacuum

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I just bought a Miele s558 Silver Moon, seems like it's from 2000 or so. If it's in good condition, can I expect this machine to last another ten years? Or would it have been better to buy a lower end...


Greetings from GoVacuum,

Ahh, the Miele Silver Moon model S558i. This is great model that I know a lot about because I actually own this exact model. I have had my Silver Moon now for going on 10 years, with almost no problems. The motors in the Silver Moons are excellent, and should last 20 or 25 years without problems. This particular model did have one major problem however. This is the first model that Miele put the suction controls in the handle of the hose of the vacuum, allowing the user to easily adjust the suction setting with fingertip controls. The problem with these models is that static electricity (usually happens when vacuum carpeting) causes the hose to shut down the power to off. You can be in the middle of vacuuming, and all of a sudden the vacuum will turn off. You can easily turn back on the vacuum with the push of a button, but it's irratating for sure.

Miele did come up with a solution for this problem with a newly redesigned hose, part number SES125-3. Since this new design has come out I haven't had a single issue with my hose. The way you can tell if you have the old or new hose is by the numbers (or lack of ) on the different suction levels. If your hose goes up to 1100 Watts, then this is the older style hose. If you're hose simply has a minimum to high setting with no numbers at all on the hose, then this is the redesigned 125-3 hose.

If you have the older style hose, I would get the dealer that sold you the vacuum to exchange the old hose for the new hose, you definitely don't want to have to buy that new hose ($150+). If you have the new hose, then I would say stick with the Silver Moon over the newer Miele models, in my opinion the Silver Moon is one of the most durable models that Miele has ever made.

The only other thing you need to be careful of is the cord reel. When you are retracting the cord reel, it's best to kind of guide the cord back in, and take it slow rather then just stepping on the cord rewind pedal. The cord reel can sometimes be touchy, especially if you are rough with it. If you're careful with it, you should never have any problem with the vacuum cleaner as long as you change the filters on a regular basis as well as the bags.

I hope this helps, if you have any further questions, please feel free to contact me at chris (dot) jones (at) govacuum (dot) com.

Thank you,

Chris Jones
GoVacuum.com

Mar 18, 2010 | Miele s558 Silver Moon Vacuum

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My Miele Silver Moon "Reset" light is blinking. What do I do?


Greetings from GoVacuum,

Ahh yes, the Silver Moon. One of Miele's best made vacuums ever! So good that out of all the different vacuums that I could of chose for my home, the Miele S558 Silver Moon was the one I chose.

When you're Reset button is flashing, this simply means that it's time to replace the HEPA filter on your vacuum cleaner. Miele included this feature on their upper end models to alert the user when their filter needed to be changed.

The Miele Silver Moon uses Genuine Miele S-Class HEPA Filter for S300i/S600i, and Miele S7 Uprights. Miele Part # 04854915 (replaces 04854911) Which can be purchased from GoVacuum for $52.95 with free shipping.

Once you have installed the new HEPA filter, simply press down on the flashing Reset button to restart the 50 hour internal timer inside. Miele recommends to replace this filter after every 50 hours of vacuuming.

If this answer was helpful, please click on the helpful Thumbs Up icons in the top right hand corner of this Solution.

If you have a repair that you would like explained, please check out our Q & A website, askgovacuum.com.

Thank you very much,

Chris Jones
GoVacuum.com

Feb 19, 2010 | Miele s558 Silver Moon Vacuum

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Miele silver moon vacuum just quit


Usually this is a problem with the electric circuits in the hose / handle.

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