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First; I am NOT a Caffitaly repairman. Though I have worked on mini espresso machines. Sputtering and/or poor steam is an indication that your brewer is not up to brewing temperature.
** Most of these home machines have a very small boiler or tank. They are designed to produce hot water and sometimes steam to brew a small 'European' espresso. Here in the USA we like our coffee weaker and with lots of 'other' things mixed in. The 'Americano' is the same amount of coffee but with a lot of hot water added. This amount will tax the small boiler to it's limits. Top it off with a grande latte would be probably be beyond it's ability to completely froth/heat this amount of milk. When you order a Latte from a Barista you will note that it takes a while to froth a Pitcher of cold milk. They are using a large espresso machine and probably pulling a double shot of espresso. To make a similar drink with any home machine requires doing everything 'double' or twice brew. (3 times?) You will need to check the 'ready' light to make sure the brewer is up to heat prior to brewing your next cup.
** Suggest brewing a regular size or 1/2 a mug of coffee-latte then come back again later for another fresh hot cup.
he pump presses hot water through the grind not steam.
if the coffee is hot and hot water is dispensed, your line are clocked.
descale the machine as directed.
if coffee is cold the heat element is toasted. very unlikely though, since the machine will not dispens coffee, pump running if correct temperature is not reached.
Check screen and diffuser for blockage, backwash machine. If you still have the noise problem, when runnig the head, then it is block at the solenoid. For the temperature, it is possible that the one of the thermostat is damaged.
Probably the easiest possible solution might be to raise the freezer temperature a bit. If the freezer does not have a built-in thermometer that shows the temperature, get one and sit it inside the freezer. Wal-Mart should have these.
The temperature in a freezer should be around zero, plus or minus a few degrees. If the freezer shows a temperature significantly less than zero, you could certainly adjust the temperature control to raise the temperature a bit without causing any problem.
The water line runs outside the freezer for most of its run. However, it must come inside to reach the water dispenser. This short distance is where it would be susceptible to freezing.
The Magic Comfort Plus machine has a selection for the temp through the menu for the three sizes of coffees buttons. Using the menu button, scroll through until you come to temp section, then select the coffee size button and and change the temp, example-- Select maximum. Press the menu button to set it.
If that does not help, when a machine gets full of calcium (needs descaling) that also will lower the temp. You might have to descale it three-four times.
And remember, when you descale, run the solution through the steam/hot water wand and also the espresso/coffee dispensing nozzle. Only doing it through the steam wand (like the manual says) will only do 1/2 of the machines water sections!!! I usually run 1 cup of solution through the steam wand and 3-4 cups through the espresso dispenser.
I believe the model you have has no user-selectable temperature settings. The manual for the Magic line suggests preheating the cups as the fix. You can use the electronic cup warner OR run your tap/faucet water as hot as possible, fill the cup you're going to be dispensing espresso into with hot water while your Saeco warms up...right before you hit the button to dispense espresso, empty the hot water, dry the preheated cup and you're set! It only takes a few seconds. This way, you waste none of your coffee's thermal emergy on cup heating and your coffee will stay hot longer. Hope this helps!