Question about Whirlpool GS6NBEXR Side by Side Refrigerator

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Icemaker gets water but does not make ice. When

Icemaker gets water but does not make ice. When we go out of town and refrigerator is not used it does make ice, but it stops a couple of days after we get back. Items in freezer stay frozen and new items freeze normally when we are there. I tried turning freezer setting colder and that did not work.

It is a Whirlpool Gold model GS6NBEXRL01

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If your ice maker is not producing any ice at all, it could be due to various reasons. Firstly, check the right side of ice maker for a wire. The wire will be in an erected position, if the machine is turned off. In such a case, lower the plastic lever present in there or the wire directly if there is no plastic lever. This should be enough for your ice maker to start functioning once again.

There could also be a case of blockage in the ice maker fill tube. If this is the situation, use a hair dryer to melt any ice stuck in there which is causing the blockage. Replace the tubes if necessary. Check the ice maker assembly for any cracked up or broken parts. Especially check the gears and plastic arms along the ice rake, as these are more likely to break down compared to other parts. Replace them if needed.

Take care.

Posted on Aug 01, 2010

  • shufftpc Aug 01, 2010

    Thank you for your reply. I don't know if you saw in my original comments, but the icemaker works in our absence, but not during normal refrigerator usage. I have tried setting the freezer control to colder, even though everything stays cold and freezes normally with normal usage, but that has not helped either.

    Any other thoughts with this particular situation? Like mentioned, it is very odd that it works in our absence but not when we are there. It is getting water and freezing the cubes when we are there because you can feel the cubes in the icemaker. It is just not cycling through and releasing the cubes when we are there.


  • Jimoh Adeleke Muyideen Aug 01, 2010


    This is a troubleshooting steps to fix ice maker problem, check one after the other to see how it fix the problem of your ice maker.

    Check to see if something has caused ice to back up around the
    mechanism—this can cause the fill tube to freeze, blocking the
    mechanism. When ice cubes are small and seem to be getting smaller, it
    generally indicates a frozen fill tube.

    Check the water line
    that enters the back of the freezer for a blockage. Find the water
    shut-off valve behind the refrigerator or under the sink, turn it off,
    unscrew the copper line from the back of the refrigerator, put the
    copper line in a bucket, turn on the valve, and see if pressurized water
    pours out.

    Check the tap valve; a bad tap valve may cause the
    problem where the icemaker’s supply tube connects to the water pipe. If
    necessary, replace the inlet valve and the tap valve. For the tap
    valve, use the type that requires you to drill a 1/4-inch hole (as
    opposed to the “self-piercing” type). You can do this yourself, or call a
    repairperson or plumber to install an inline water filter when
    replacing the valve.

    The water line attaches to a solenoid at the back
    of the refrigerator and then travels to the icemaker. The solenoid may
    be defective or may not be receiving power. You can try removing the
    sediment screen inside the solenoid and flushing it with water to clean
    it, and at the same time you can inspect any seals or diaphragms to
    ensure that they are sound. Unplug the refrigerator first. Unless you’re
    skilled at home repairs, this job is better left in the hands of an
    appliance repairperson.



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