Question about ASUS G73JHA1 Notebook

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While playing HON and starcraft computer shuts down with no reason

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How long have you owned this laptop and how long have you had this problem? First off what surface do you have the laptop sitting on? It may be an issue with overheating. You may want to invest in a laptop cooler. Once I have more information I can assist you further if necessary.
Thank you,
Lee

Posted on Aug 01, 2010

  • 2 more comments 
  • just_lonley5 Aug 01, 2010

    i have no idea i have this lab top for 2-3 month and i dont installl much stuff to the computer and i need help for or i cant even play a game

  • Lee A.
    Lee A. Aug 01, 2010

    There are quite a few reviews of this laptop having crashing issues when gaming. I would contact ASUS immediately about this issue as the laptop is under warranty. You may consider complaining enough to get a different model as quite a few reports say that the problem will come back even after it has been RMA'd. Here is the link to start the warranty process:
    http://support.asus.com/service/service....

    Thank you,
    Lee


  • just_lonley5 Aug 01, 2010

    can i have ur msn so i can get help easy

  • Lee A.
    Lee A. Aug 01, 2010

    We assist through the fixya support system. Like I said this sounds like a defect in the laptop and being that it's only a few months old it is under warranty and you will need to take care of it with ASUS as you don't want to do anything to void your warranty. That is your best and only option.
    Thank you,
    Lee


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